Jedida Mubanga Kwenge
Toronto,ON
Summary
Detailed-oriented customer service professional passionate about delivering top-notch service and building strong customer relationships. Possess strong organizational skills, a high level of empathy, and the ability to handle multiple priorities. Proven track record of exceeding customer service goals and enhancing overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Account Executive - Payables and Receivables
Singlepoint Group International Inc
01.2026 - Current
- Handle a high volume of outbound and inbound calls daily in French and English to follow up on client payments and respond to inquiries
- Provide customer service support on behalf of major financial institutions such as Fairstone Financial
- Demonstrate effective conflict management and real-time problem-solving skills, maintaining customer satisfaction in challenging situations
- Manage client accounts and records accurately, ensuring precise administrative follow-up and proper documentation of all interactions
- Work efficiently under pressure to consistently meet or exceed strict performance and productivity targets
- Collaborate with team members to support overall department goals and client retention
Bilingual Customer Service Representative
I24 Call Management Solutions
02.2024 - 05.2024
- Provided bilingual (English & French) customer support through inbound calls
- Handled a high volume of calls efficiently while maintaining excellent customer service
- Resolved inquiries, complaints, and service requests with professionalism
- Ensured accurate documentation of customer interactions
Bilingual Customer Service Representative
Foundever
05.2023 - 08.2023
- Handle inbound service calls in both French and English
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and email communications
- Experience in navigating through multiple systems such as Microsoft, Word, & Excel
Cashier /Floor Clerk
Renaissance Thrift Store
03.2021 - 07.2022
- Serve customers, guide them provide them with information on products and ensure their satisfaction
- Establish or find the price of products, services or tickets using a cash register
- Carry out transactions by receiving payments
- Managed and maintained the fitting rooms, ensuring positive customer experience and efficient operations
Education
Business and Accounting
Centennial College
Toronto, ON03.2026
High School Diploma - undefined
École Internationale Du Phare
Sherbrooke, QC06.2022
Skills
- Problem-solving skills
- Attention to detail
- Conflict resolution
- Time management and organizational
- Strong communication skills in both English and French
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative/Account Executive - Payables and Receivables
Singlepoint Group International Inc
01.2026 - Current
Bilingual Customer Service Representative
I24 Call Management Solutions
02.2024 - 05.2024
Bilingual Customer Service Representative
Foundever
05.2023 - 08.2023
Cashier /Floor Clerk
Renaissance Thrift Store
03.2021 - 07.2022
High School Diploma - undefined
École Internationale Du Phare
Business and Accounting
Centennial College