Jeddielyn Mae M. Ramirez
140 Grosbeak Way,Alberta Canada
Summary
A good and challenging position that offers a wide range of responsibility, personal development and career growth.
Overview
9
9
years of professional experience
Work History
Food Service Supervisor
Western Restaurant Franchises A&W
02.2023 - Current
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Casino Dealer
City of, Manila
02.2018 - 02.2020
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Adhered to company and game policies.
Customer Service Representative
Transworld Systems Inc
08.2015 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed payments over the phone.
- Taking outbound and inbound calls.
- Sending emails to customers.
Skills
- QUALIFICATION SKILLS
- Effective communication skills and Computer Literate
- Analytical, patient, organized and hard working
- Reliable and trustworthy
- Flexibility and Adaptability
- Interpersonal Skills
- Attention to details
Timeline
Food Service Supervisor
Western Restaurant Franchises A&W
02.2023 - Current
Casino Dealer
City of, Manila
02.2018 - 02.2020
Customer Service Representative
Transworld Systems Inc
08.2015 - 12.2017