JeBre Byers
Lancaster
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Mama Hills Help Inc
02.2013 - 12.2024
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Assisted with daily living activities, running errands, and household chores.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned activities to encourage movement, stretching, and strength building.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided safe mobility support to help patients move around personal and public spaces.
- Coordinated special events, such as the Christmas Party, Thanksgiving giveaways, and Back to School events
Customer Service Cashier
Macys Department Store
10.2023 - 12.2023
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
Security Officer
Securitas Security
05.2022 - 08.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Issued access cards to authorized personnel to monitor access points.
Education
Bachelor's in Business Administration - Business Administration And Management
Strayer University
Herndon, VA09-2026
High School Diploma -
Parkridge Private School
Long Beach, CA08-2013
Skills
- Compassionate patient care
- Housekeeping
- Patient awareness
- Care plan implementation
- Emotional support
- Feeding support
- Medication management
- Personal hygiene assistance
- Light housekeeping
- Dressing assistance
- Toileting assistance
- Personnel screening
- Metal detector operation
- Investigation documentation
- Stationary surveillance
- Identification verification
- Electronic surveillance
- Premises patrol
- Fire safety training
- Security screenings
- Alarm monitoring
- Drawer management
- Order coordination
- Account management
- Cash handling expertise
- Telephone management
- Issue escalation
- Phone etiquette
- Payment processing
- Refund handling
- Customer inquiries
- Attention to detail
- Cash management
- Cash handling
- Positive and professional
- Basic math
- POS system operation
- Merchandise restocking
- Time management
- Cash register operation
- Customer service
- Customer complaint resolution
Timeline
Customer Service Cashier
Macys Department Store
10.2023 - 12.2023
Security Officer
Securitas Security
05.2022 - 08.2023
Personal Care Assistant
Mama Hills Help Inc
02.2013 - 12.2024
Bachelor's in Business Administration - Business Administration And Management
Strayer University
High School Diploma -
Parkridge Private School