JEBELYN MARCOS
Lethbridge ,Alberta
Summary
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Loan Assistant
Cooperative Bank Of Benguet
01.2021 - 11.2023
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Contributed to the growth of loan portfolio by actively promoting various loan products and services to potential clients.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Assisted in training new Loan Assistants, sharing knowledge and expertise for their success in the role.
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Increased client retention rates by proactively following up on past clients to offer relevant financial products or assistance when needed.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
Savings Bookkeeper
Summit Bank
06.2016 - 05.2019
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Cashier/Sales Associate
Kenwayne Commercials
10.2014 - 03.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Dining Crew Member
Jollibee Foods
03.2014 - 08.2014
- Enhanced customer satisfaction by providing efficient and friendly table service.
- Maintained clean and sanitary dining areas for an enjoyable dining experience.
- Assisted in food preparation to ensure timely delivery of orders.
- Collaborated with kitchen staff, ensuring accuracy and promptness of customer orders.
- Streamlined order-taking process, leading to increased efficiency and reduced wait times for customers.
- Set up tables according to restaurant guidelines, presenting a welcoming ambiance for diners upon arrival.
- Promoted special offers and upsold menu items to increase sales revenue without compromising guest satisfaction.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
Education
Diploma - Business Administration major in Business Management
Lethbridge College
Lethbridge, AB12.2026
Bachelor of Science - Agribusiness Major in Agribusiness Finance
Benguet State University
Philippines11.2014
Skills
- Customer Communication
- Attention to Detail
- Customer Service
- Critical Thinking
- Organizational Skills
- Multitasking
- Interpersonal Skills
- Client Relationship Management
- Computer Proficiency
- Time Management
- Loans
- Banking
- Cash Handling
- Data Entry
Languages
English
Professional Working
Timeline
Loan Assistant
Cooperative Bank Of Benguet
01.2021 - 11.2023
Savings Bookkeeper
Summit Bank
06.2016 - 05.2019
Cashier/Sales Associate
Kenwayne Commercials
10.2014 - 03.2015
Dining Crew Member
Jollibee Foods
03.2014 - 08.2014
Diploma - Business Administration major in Business Management
Lethbridge College
Bachelor of Science - Agribusiness Major in Agribusiness Finance
Benguet State University
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