Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeb McCarroll

Hemet

Summary

Knowledgeable field service technician with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Field Service Technician

Quinn Caterpillar
06.2017 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Generator Technician

Electronic Environments Corporation
05.2015 - 02.2017
  • Kept up-to-date with new technologies in the industry to provide clients with cutting-edge solutions for their power needs.
  • Troubleshot problems with engines and breakers.
  • Enhanced customer satisfaction with timely troubleshooting and resolution of generator issues.
  • Optimized generator performance through meticulous calibration of voltage regulators, governors, and other key components during maintenance visits.
  • Streamlined inventory management by regularly monitoring stock levels and ordering necessary parts in advance of scheduled maintenance visits.

Product Support Representative

Johnson Power Systems
02.2014 - 05.2015
  • Developed strong relationships with clients through consistent communication, building trust in our services.
  • Contributed to the continuous improvement of support tools by providing feedback on their effectiveness in addressing customer needs.
  • Improved customer satisfaction by efficiently troubleshooting and resolving product issues.

PM Service Coordinator

Johnson Power Systems
05.2013 - 02.2014
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.

Field Service Technician

Johnson Power Systems
02.2007 - 05.2013
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.

Field Service PM Technician

Johnson Power Systems
06.2005 - 02.2007
  • Improved equipment reliability by conducting regular preventive maintenance tasks and thorough inspections.
  • Maintained comprehensive records of completed maintenance tasks, providing valuable data for future reference and analysis.
  • Troubleshot equipment breakdowns and performed preventive maintenance.

Truck Engine Technician

Johnson Power Systems
07.1999 - 06.2005
  • Elevated workshop reputation through diligent adherence to quality control measures during all stages of the repair process.
  • Promoted environmental sustainability by properly disposing of hazardous materials according to industry guidelines.
  • Improved engine performance by conducting comprehensive diagnostics and implementing necessary repairs.

Education

Associate Degree - Diesel Technology

Universal Technical Institute
Phoenix, AZ
06-1999

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • On-site repairs
  • Electrical troubleshooting
  • Schematic interpretation
  • Fault diagnosis
  • Equipment inspection
  • Accountability and work ethic

Certification

  • Msha 2608 mining safety
  • NFPA 70E ARC Flash safety training
  • Caterpillar Electric Power I, II, II
  • Failure Analysis
  • Gas I
  • Tier 4 final
  • CG 170 & CG 260
  • TEM level 200
  • CAT Deep Sea controls

Timeline

Field Service Technician

Quinn Caterpillar
06.2017 - Current

Generator Technician

Electronic Environments Corporation
05.2015 - 02.2017

Product Support Representative

Johnson Power Systems
02.2014 - 05.2015

PM Service Coordinator

Johnson Power Systems
05.2013 - 02.2014

Field Service Technician

Johnson Power Systems
02.2007 - 05.2013

Field Service PM Technician

Johnson Power Systems
06.2005 - 02.2007

Truck Engine Technician

Johnson Power Systems
07.1999 - 06.2005

Associate Degree - Diesel Technology

Universal Technical Institute

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Jeb McCarroll