Jeaselyn Flores
Edmonton,Canada
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Alberta Health Services, AHS
11.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate timekeeping with diligent data entry.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Shift Manager (Full-time)
KFC/Taco Bell Capilano
11.2018 - 10.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
Customer Service Representative (Full-time)
Concentrix
06.2015 - 07.2018
- Troubleshooting technical issues with Windows, Microsoft Office products, Microsoft Accounts, Outlook.com and OneDrive Personal via phone calls, live chat and Email.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Hospital Unit Clerk Diploma Program - Health Care Administration
Norquest College
Edmonton, AB09.2020
BS Information Technology Diploma Program - Information Technology
STI College
Legazpi Philippines 05.2015
Skills
- Has knowledge with using Microsoft office suite, ePeople, Oracle, SharePoint, MS teams, Zoom, ConnectCare, VAX, EDIS, Netcare/PD, Healthquest
- Timekeeping
- Time management
- Prioritize organization
- Customer and client relations
- Clerical support
- Critical thinking
- Professional communication
- Scheduling and calendar management
- Deadline oriented
- Invoice processing
- Meticulous attention to detail
- Multi-line phone systems
- Spreadsheet management
- Resourceful
- Workflow optimization
- Mail management
- Meeting arrangements
- Purchase orders organization
- Attendance record management
- Database management
- Office equipment maintenance
- Report generation
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Alberta Health Services, AHS
11.2020 - Current
Shift Manager (Full-time)
KFC/Taco Bell Capilano
11.2018 - 10.2019
Customer Service Representative (Full-time)
Concentrix
06.2015 - 07.2018
Hospital Unit Clerk Diploma Program - Health Care Administration
Norquest College
BS Information Technology Diploma Program - Information Technology
STI College
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