Jeas Town
Vancouver,BC
Summary
Responsible professional with several years of experience in fast-paced service settings. Skilled in accurately taking orders, ensuring customer satisfaction, and contributing to team success.
Skillful in memorizing detailed menus for thorough customer education. Commended and recognized for maintaining positive attitude and great sense of humor during peak hours. Efficient Server known for productivity and ability to complete tasks swiftly.
Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Semiahmoo Canna
White Rock, British Columbia
02.2022 - 05.2024
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Collaborated with executives and made strategy recommendations based on insights into sales operations.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted in-depth research on competitor trends, products and services.
Regional Sales Manager
Indigenous Bloom
Westbank, British Columbia
03.2020 - 02.2022
- Cultivated an environment that fostered teamwork among regional sales staff members.
- Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region.
- Recruited, trained, coached, mentored, and evaluated a team of sales representatives.
- Developed strategies and plans for regional sales growth.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Restaurant Waiter
Sharkey's Seafood Bar & Grill
Delta, British Columbia
05.2012 - 03.2020
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
Sales Manager
Doctor Coughee
Kelowna, British Columbia
02.2018 - 03.2020
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Achieved company growth and brand development through market expansion and sales.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Education
High School Diploma -
Matthew McNair Secondary School
Richmond, BC06-2000
Skills
- Service Quality
- Food presentation
- Point of Sale (POS) system operations
- Food safety understanding
- Dining customer service
- Food allergy awareness
- Quality Control
- Safe alcohol service
- Menu Memorization
Affiliations
I like to stay very active, I am a devoted skier in the winter months and love to camp hike and explore the outdoors as much as possible.
I am also an avid sports fan and I run and manage multiple fantasy sports leagues.
Languages
English
Full Professional
French
Professional
Certification
Food safe certified.
Serving it right certified.
Selling it right certified.
References
References available upon request.
Timeline
Sales Supervisor
Semiahmoo Canna
02.2022 - 05.2024
Regional Sales Manager
Indigenous Bloom
03.2020 - 02.2022
Sales Manager
Doctor Coughee
02.2018 - 03.2020
Restaurant Waiter
Sharkey's Seafood Bar & Grill
05.2012 - 03.2020
High School Diploma -
Matthew McNair Secondary School
Food safe certified.
Serving it right certified.
Selling it right certified.
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