Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JEAN PAUL TABJA

Oakville,ON

Summary

Senior Solutions Architect with 15+ years of expertise designing and implementing solution architectures for applications, application integration, workflow and business automation technologies with focus on Banking and Government industries. 3+ years as Customer Success Manager - Architect working with customers ensuring their success with their digital transformation and modernization initiatives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

CUSTOMER SUCCESS MANAGER - ARCHITECT

IBM
10.2021 - Current
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Created customer support strategies to increase customer retention.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.

SOFTWARE CLIENT ARCHITECT

IBM
05.2014 - 02.2021
  • Developed technical account plan for top IBM Banking clients leveraging the entire IBM Software portfolio including Cloud, Integration, Data an AI and IBM System Z
  • Worked with Sales Account team providing technical support to sales opportunities presenting architectural Point of Views, technical Proof of Concept execution and business case development

SOLUTIONS ARCHITECT

MICROSOFT
11.2011 - 05.2014
  • Collaborated with development teams to design scalable and efficient applications tailored to client requirements.

SENIOR CONSULTANT

MICROSOFT
07.2006 - 11.2011
  • Delivered consulting engagements for Banking and Government clients across Canada
  • Implemented portal and collaboration solutions based on Microsoft SharePoint Technologies
  • Implemented relationship solutions based on Microsoft Dynamics CRM platform in Banking clients and Government institutions
  • Implemented application integration solutions based on Microsoft BizTalk Server

Education

MBA - Business Administration

IESE Business School
Barcelona, Spain
07.1990

Bachelor of Science - Industrial Engineering

UNIVERSIDAD DE LIMA
Lima, Peru
07.1987

Skills

API Management

Application Integration

Business Automation

Events and Event Driven Architecture

Kubernetes and Docker

Red Hat OpenShift

IBM WatsonX Orchestrate and Watson Assistant

Microsoft Azure

NET Core

IBM Process Mining

IBM Event Automation

Microsoft Dynamics CRM

Microsoft SharePoint

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary

Certification

IBM Event Automation

IBM WatsonX Orchestrate

IBM WatsonX Assistant

IBM Process Mining

Microsoft Certified Azure Fundamentals

AWS Certified Cloud Practicioner

Red Hat Delivery Specialist - Container Platform Application

IBM Certified Architect Cloud Solutions

IBM Architect Profession Certification - Experienced

Microsoft Certified Technology Specialist - SharePoint

Microsoft Certified Technology Specialist - Dynamics CRM

Microsoft Certified Technology Specialist - BizTalk Server

Timeline

CUSTOMER SUCCESS MANAGER - ARCHITECT

IBM
10.2021 - Current

SOFTWARE CLIENT ARCHITECT

IBM
05.2014 - 02.2021

SOLUTIONS ARCHITECT

MICROSOFT
11.2011 - 05.2014

SENIOR CONSULTANT

MICROSOFT
07.2006 - 11.2011

Bachelor of Science - Industrial Engineering

UNIVERSIDAD DE LIMA

MBA - Business Administration

IESE Business School

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JEAN PAUL TABJA