Jean Paul Ishimwe
Kigali,Kigali
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
7
7
years of professional experience
Work History
Phone & Computer Repair Tecnician
Self Employed Services
06.2021 - Current
- Handled technical support inquiries for battery and screen replacement, motherboard fixation.
- Inquired about client needs and preferences in order to capitalize on upsell opportunities.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Inventory Coordinator
Eurocorp Ltd
01.2021 - 05.2021
- Performed data entry and completed proper paperwork.
- Investigated and resolved variances in inventory counts on monthly basis.
- Managed all related documentation and records for department.
- Performed full inventory counts every seven days.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Sales Associate
Bernard's Liquor Store
03.2019 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Control Room Operator
TV 10 Broadcasting Agency
05.2018 - 01.2019
- Set up equipment for inside and outside shots.
- Liaised with lighting and production team to resolve any issues related to camera, video, audio recording, and lighting.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
Post Office Mail Clerk
Horizontal Ltd
01.2017 - 01.2018
- Weighed mail and computed pricing amounts.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Sorted mail according to size, shape and destination.
Education
Certificate of Completion - Information Technology
Africa Center of Excellence in Internet of Things
Kigali, Rwanda06.2019
High School Diploma -
Integrated Polytechnic Regional College (IPRC)
Kigali, Rwanda12.2015
Skills
- Testing Instrument Calibration
- Remote Troubleshooting
- Inventory Management
- Remote Worker Setup
Timeline
Phone & Computer Repair Tecnician
Self Employed Services
06.2021 - Current
Inventory Coordinator
Eurocorp Ltd
01.2021 - 05.2021
Sales Associate
Bernard's Liquor Store
03.2019 - 06.2019
Control Room Operator
TV 10 Broadcasting Agency
05.2018 - 01.2019
Post Office Mail Clerk
Horizontal Ltd
01.2017 - 01.2018
Certificate of Completion - Information Technology
Africa Center of Excellence in Internet of Things
High School Diploma -
Integrated Polytechnic Regional College (IPRC)
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