Jean Paul Niyombaza
Whitby,Canada
Summary
Dynamic Bilingual Insurance Specialist with proven expertise at BMO Insurance in policy analysis and regulatory compliance. Adept at enhancing client satisfaction through effective communication and negotiation skills. Successfully managed high-volume claims processing, ensuring accuracy and efficiency while fostering strong customer relationships. Committed to delivering exceptional service and solutions tailored to client needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bilingual Insurance Specialist
BMO Insurance
08.2010 - 06.2025
- Educated clients on BMO Insurance’s policies, products, and services, ensuring clear and concise communication to both new and existing clients across Canada.
- Collaborated closely with customers to address their inquiries and accurately amend insurance policies, leading to high levels of client satisfaction.
- Managed unclaimed property reports, overseeing the review and research of Unclaimed Property Funds for multiple bank accounts, ensuring compliance with Carrier and State regulations.
- Coordinated follow-up actions on insurance files requiring further attention, including cancellations, payment updates, beneficiary amendments, and claims processing.
- Drafted, amended, and reviewed official insurance documents for clients in both French and English, utilizing BMO’s online system and Microsoft Word.
- Provided operational support addressing inquiries related to issued, cancelled, or amended insurance policies.
- Coordinated and managed high volume inbound calls, setting up and updating claim files with precision and expedience.
- Ensured smooth claim administration workflow, including sending, receiving, scanning, and distributing claim requirements.
Customer Service Representative
CIBC
Toronto
06.2008 - 07.2010
- Developed interpersonal/influencing skills to quickly develop a rapport with Customers, uncover their needs, explain products/services, policies, and procedures.
- Signed up Customers for different credits cards and handled their concerns.
- I developed a sales orientation, actively promoted CIBC banking products and transaction services that better met customer's needs.
- Analyzed and interpreted customers inquiries.
Education
Bachelor of Arts - Political Science
York University
06-2010
Bachelor of Arts - Bilingual Education
York University
06-2010
Skills
- Policy analysis
- Life insurance
- Negotiation abilities
- Claims reporting systems
- Reporting skills
- Regulatory compliance
Certification
LOMA Licensing
Languages
French
Native/ Bilingual
English
Full Professional
Kinyarwanda
Native/ Bilingual
Swahili
Professional
Personal Information
Volunteer Experience
Toronto French School
Timeline
Bilingual Insurance Specialist
BMO Insurance
08.2010 - 06.2025
Customer Service Representative
CIBC
06.2008 - 07.2010
Bachelor of Arts - Political Science
York University
Bachelor of Arts - Bilingual Education
York University