Summary
Overview
Work History
Education
Skills
Timeline
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Jeanny Murguia

Long Beach

Summary

Dynamic hospitality professional with extensive experience at California Pizza Kitchen, excelling in customer service and multitasking. Recognized for developing loyal clientele and enhancing dining experiences through engaging interactions. Highly reliable team player, adept in safe food handling and maintaining cleanliness, consistently exceeding performance goals and ensuring guest satisfaction.

Overview

6
6
years of professional experience

Work History

Bartender

California Pizza Kitchen
11.2023 - Current


  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Server

California Pizza Kitchen
05.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Improved dining experience by providing prompt, attentive service to guests.

Host

California Pizza Kitchen
02.2019 - 04.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Woodruff Wilson
Long Beach CA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Team training and development
  • Safe food handling procedures
  • Fast learner

Timeline

Bartender

California Pizza Kitchen
11.2023 - Current

Server

California Pizza Kitchen
05.2022 - Current

Host

California Pizza Kitchen
02.2019 - 04.2022

Woodruff Wilson

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Jeanny Murguia