Jeannie Kwon
Surrey,BC
Summary
Store Manager with 10+ years of leadership driving double-digit sales growth, top-tier customer experience, and operational excellence in high-volume environments. Combines strong people leadership, training and coaching, KPI analysis, and visual merchandising to exceed targets, optimize labor, and elevate partner performance. Aims to expand impact by scaling best practices in customer experience, inventory control, and talent development.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Burnaby, BC
11.2019 - Current
- Manage a team of 23 employees and ensured that the store was operated in accordance with Starbucks standards, policies, procedures, and training.
- Exceeding sales targets by 15% through strategic planning and staff development
- Top 10 in western Canada for customer experience score
- TSD growth up 10% weekly and still continues to grow
- Train new store managers operations and fundamentals as well as safety practices and regulations required by law or regulation.
- Organized schedules, workflows and shift coverage to meet expected business needs
- Reviewed KPI’s and DC to assess sales and gross profit reports to determine options for increasing market growth
- Prioritizing and planning thoughtfully with intent in all areas of the business
- Process payroll and scheduling efficiency.
- Receiving and giving feedback in a positive manner and follow up and ensure partners are in align
- Developed and implemented strategies to enhance team performance, resulting in improved customer satisfaction scores.
- Monitored sales trends and inventory levels to optimize product availability and minimize waste.
- Built strong relationships with customers through personalized service and community engagement
- Streamlined store operations by refining processes and enhancing workflow efficiency.
- Led initiatives to promote sustainability practices within the store, reducing environmental
- Monitored compliance with health and safety regulations, ensuring a safe environment for employees and customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Support District manager multi unit stores within district on inventory accuracy and implementing new AC technology.
Office Manager
Urban Exteriors and Painting
Surrey, British Columbia
01.2012 - 11.2016
- Coordinated daily office operations to ensure a smooth workflow and efficient administrative processes.
- Managed vendor relationships to secure favorable terms and maintain quality service standards.
- Implemented inventory control measures to optimize supply usage and minimize costs.
- Tracked and managed office budget, identifying areas for cost reduction and improved resource allocation.
- Maintained accurate records of office transactions, ensuring compliance with company policies and procedures.
- Developed and maintained comprehensive filing systems for easy access to important documents and correspondence.
- Conducted new employee onboarding to ensure a smooth transition into the company culture and processes.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Restaurant Manager
Goldfish Pacific Kitchen
Vancouver, BC, Bc
01.2009 - 10.2011
- Designed and implemented training initiatives and refined hiring procedures to strengthen team performance.
- Directed initiatives to uncover customer challenges and implement strategic solutions. Cultivated a customer-centric culture to enhance service excellence.
- Led the implementation of a POS system to optimize transaction efficiency. Coordinated comprehensive training sessions for staff on effective system utilization.
- Enhanced guest satisfaction by delivering tailored menu suggestions to create memorable dining experiences.
- Performed in-depth analysis of employee payroll and benefit concerns to promote compliance and improve employee awareness.
- Oversaw development of onboarding materials for new hires. Supervised attendance tracking for training initiatives. Evaluated training program participation to drive employee growth.
- Developed and implemented employee performance evaluations, fostering a culture of accountability and growth.
- Monitored customer feedback and adjusted service protocols to enhance guest satisfaction and loyalty.
- Conducted regular inventory audits to minimize waste and optimize stock levels, leading to cost savings.
- Analyzed sales data to identify trends and opportunities for menu enhancements and promotional strategies.
- Promoted a positive work culture by recognizing employee achievements and encouraging team collaboration.
- Developed strategies for reducing operational costs while maintaining quality service and food offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Real Estate Agent
Royalty Group Realty
- Market homes in the local community by utilizing a proven successful marketing plan.
- Work with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing.
- Successfully guided homebuyers and sellers through the sales and purchase of properties.
- Generated a list of properties that were compatible with buyers’ needs and financial resources.
- Established positive flow of communication with other agents, buyers and selling process.
- Negotiated contracts on behalf of clients, coordinated property closings, overseeing signing of documents and disbursement of funds
Server/Manager
Glowbal Group
- Assisted of opening multiple restaurants within the company such as Coast, Italian Kitchen, Trattoria.
- Supervised and managed 70+ employees
- Maintained efficient running of a busy 150 seat restaurant with over 300 covers during dinner service.
- Micros POS system
- Developed and trained all areas of employees for front house of staff.
- Quickly resolve customer complaints.
- Motivate and empower the staff in all areas
- Building trust and engaging with staff to upsell and increase sales by 20 percent
Education
Fashion Merchandising & Marketing
Blanche Macdonald Atelier
Vancouver, BCHuman Resources and Business Management
Simon Fraser University
Burnaby, BCReal Estate Program
UBC Saunders
Skills
- Led initiatives to enhance customer service standards and drive continuous improvement across teams Developed training programs to elevate team performance and foster collaboration Oversaw policy development to align with organizational goals and improve operational efficiency
Certification
Serving it right
Food safe and food safe proctor
Languages
4
EMPLOYMENT HISTORY
01-2019
INTERNSHIPS
- FASHION STYLIST
- Mark Anthony Photographer
- Fashion stylist for Vancouver Magazine
- Stylist for opening of Eatons and worked with Jeannie Beker for guest appearances
- Fashion segments on Breakfast Television
- Worked with over 30++ models
- Cd covers for B52 and Bryan Evans group.
Timeline
Store Manager
Starbucks
11.2019 - Current
Office Manager
Urban Exteriors and Painting
01.2012 - 11.2016
Restaurant Manager
Goldfish Pacific Kitchen
01.2009 - 10.2011
Real Estate Agent
Royalty Group Realty
Server/Manager
Glowbal Group
Fashion Merchandising & Marketing
Blanche Macdonald Atelier
Human Resources and Business Management
Simon Fraser University
Real Estate Program
UBC Saunders