Jeannie Kwon
Surrey,BC
Summary
Store Manager with 10+ years of leadership driving double-digit sales growth, top-tier customer experience, and operational excellence in high-volume environments. Combines strong people leadership, training and coaching, KPI analysis, and visual merchandising to exceed targets, optimize labor, and elevate partner performance. Aims to expand impact by scaling best practices in customer experience, inventory control, and talent development.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Burnaby, BC
01.2019 - Current
- Manage a team of 23 employees and ensured that the store was operated in accordance with Starbucks standards, policies, procedures, and training.
- Exceeding sales targets by 15% through strategic planning and staff development
- Top 10 in western Canada for customer experience score
- TSD growth up 10% weekly and still continues to grow
- Driving sales through visual merchandising and strategic product placement
- Train new store managers operations and fundamentals as well as safety practices and regulations required by law or regulation.
- Organized schedules, workflows and shift coverage to meet expected business needs
- Reviewed KPI’s and DC to assess sales and gross profit reports to determine options for increasing market growth
- Utilizing all tools and resources to problem solve and analyze the health of the business
- Prioritizing and planning thoughtfully with intent in all areas of the business
- Receiving and giving feedback in a positive manner and follow up and ensure partners are in align
- Developed and implemented strategies to enhance team performance, resulting in improved customer satisfaction scores.
- Monitored sales trends and inventory levels to optimize product availability and minimize waste.
- Built strong relationships with customers through personalized service and community engagement initiatives.
- Implemented employee recognition programs to boost morale and enhance team cohesion.
- Streamlined store operations by refining processes and enhancing workflow efficiency.
- Led initiatives to promote sustainability practices within the store, reducing environmental impact.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored compliance with health and safety regulations, ensuring a safe environment for employees and customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Restaurant Manager
Goldfish Pacific Kitchen
Vancouver, BC
01.2009 - 2011
- Designed and implemented training initiatives and refined hiring procedures to strengthen team performance.
- Engineered and executed structured operational frameworks aimed at enhancing organizational efficiency and fostering employee engagement.
- Directed initiatives to uncover customer challenges and implement strategic solutions. Cultivated a customer-centric culture to enhance service excellence. Fostered collaboration among teams to optimize problem-solving processes.
- Facilitated training sessions aimed at enhancing organizational skills and knowledge across departments.
- Developed and executed workshops and seminars aimed at enhancing employee engagement and fostering constructive resolutions.
- Led the implementation of a POS system to optimize transaction efficiency. Coordinated comprehensive training sessions for staff on effective system utilization. Evaluated system performance to pinpoint opportunities for improvement.
- Enhanced guest satisfaction by delivering tailored menu suggestions to create memorable dining experiences.
- Performed in-depth analysis of employee payroll and benefit concerns to promote compliance and improve employee awareness.
- Oversaw development of onboarding materials for new hires. Supervised attendance tracking for training initiatives. Evaluated training program participation to drive employee growth.
- Created and executed training programs focused on fostering employee development and optimizing team effectiveness.
- Coordinated weekly staff meetings to discuss operational challenges and streamline communication across departments.
- Developed and implemented employee performance evaluations, fostering a culture of accountability and growth.
- Monitored customer feedback and adjusted service protocols to enhance guest satisfaction and loyalty.
- Conducted regular inventory audits to minimize waste and optimize stock levels, leading to cost savings.
- Analyzed sales data to identify trends and opportunities for menu enhancements and promotional strategies.
- Promoted a positive work culture by recognizing employee achievements and encouraging team collaboration.
- Developed strategies for reducing operational costs while maintaining quality service and food offerings.
- Created and maintained effective scheduling systems to ensure adequate staffing during peak hours.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Real Estate Agent
Royalty Group Realty
Vancouver, BC
01.2009 - 01.2011
- Market homes in the local community by utilizing a proven successful marketing plan.
- Work with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing.
- Successfully guided homebuyers and sellers through the sales and purchase of properties.
- Generated a list of properties that were compatible with buyers’ needs and financial resources.
- Established positive flow of communication with other agents, buyers and selling process.
- Negotiated contracts on behalf of clients, coordinated property closings, overseeing signing of documents and disbursement of funds
Server/Manager
Glowbal Group
Vancouver, BC
01.2002 - 01.2009
- Assisted of opening multiple restaurants within the company such as Coast, Italian Kitchen, Trattoria.
- Supervised and managed 70+ employees
- Maintained efficient running of a busy 150 seat restaurant with over 300 covers during dinner service.
- Micros POS system
- Developed and trained all areas of employees for front house of staff.
- Quickly resolve customer complaints.
- Motivate and empower the staff in all areas
- Building trust and engaging with staff to upsell and increase sales by 20 percent
Server
Gothams Staekhouse
Vancouver, BC
1999 - 01.2002
- Provided exceptional customer service by anticipating guest needs and delivering personalized dining experiences.
- Managed dining area efficiently by organizing seating arrangements and maintaining cleanliness throughout service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals, enhancing overall guest satisfaction.
- Trained new servers on menu items and service protocols, fostering a knowledgeable and effective team.
- Maintained knowledge of menu items, including ingredients and preparation methods, to provide accurate recommendations.
- Handled customer complaints promptly and effectively, turning potential issues into positive experiences.
- Processed cash and credit transactions accurately, ensuring transparency and efficiency in billing.
- Created a welcoming atmosphere by greeting guests warmly and ensuring their comfort throughout their visit.
- Participated in regular team meetings to discuss service improvements and share feedback for continuous development.
- Utilized effective communication skills to coordinate with fellow servers and kitchen staff during busy shifts.
- Implemented upselling techniques to enhance guest experiences and contribute to increased sales.
- Developed strong relationships with guests, fostering loyalty and encouraging repeat visits.
- Monitored dining area for cleanliness and organization, ensuring compliance with health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Human Resources and Business Management
Simon Fraser University
Burnaby, BCReal Estate Program
UBC Saunders
Fashion Merchandising & Marketing
Blanche Macdonald Atelier
Vancouver, BC06.2003
Skills
- Led initiatives to enhance customer service standards and drive continuous improvement across teams Developed training programs to elevate team performance and foster collaboration Oversaw policy development to align with organizational goals and improve operational efficiency
Languages
English
Full Professional
Certification
Serving it right
Food safe and food safe proctor
INTERNSHIPS
- FASHION STYLIST
- Mark Anthony Photographer
- Fashion stylist for Vancouver Magazine
- Stylist for opening of Eatons and worked with Jeannie Beker for guest appearances
- Fashion segments on Breakfast Television
- Worked with over 30++ models
- Cd covers for B52 and Bryan Evans group.
Timeline
Store Manager
Starbucks
01.2019 - Current
Restaurant Manager
Goldfish Pacific Kitchen
01.2009 - 2011
Real Estate Agent
Royalty Group Realty
01.2009 - 01.2011
Server/Manager
Glowbal Group
01.2002 - 01.2009
Human Resources and Business Management
Simon Fraser University
Real Estate Program
UBC Saunders
Fashion Merchandising & Marketing
Blanche Macdonald Atelier
Server
Gothams Staekhouse
1999 - 01.2002