Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeannie Kussman

Duvall

Summary

Professional leader with strong emphasis on team collaboration and results-driven management. Adept at overseeing and optimizing processes, and ensuring adherence to high standards. Enthusiastic about driving performance and contributing to organizational success.


Focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport.


Collaborative leader partners with coworkers to promote engaged, empowering work culture. With strengths in building and maintaining relationships with diverse range of stakeholders, customers, sales, operations and inventory in dynamic, fast-paced settings.


Overview

21
21
years of professional experience

Work History

Senior Supervisor Customer Service

Stryker
01.2021 - Current
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Provided interpretation and guidance on procedural questions.
  • Championed process improvements in response to identified inefficiencies, resulting in enhanced organizational effectiveness.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Representative

American Medical Concepts
01.2005 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.

Education

Associate of Arts -

Shoreline Comm College
Seattle, WA

Surgical Scrub Tech -

Seattle Central
Seattle, WA.

Skills

  • Customer service
  • Process improvement
  • Problem solving
  • Goal oriented
  • Training and mentoring
  • Collaborative mindset

Timeline

Senior Supervisor Customer Service

Stryker
01.2021 - Current

Customer Service Representative

American Medical Concepts
01.2005 - 12.2021

Associate of Arts -

Shoreline Comm College

Surgical Scrub Tech -

Seattle Central
Jeannie Kussman