Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2019
2019
years of professional experience
Work History
Assistant Director
CSÉA
Oversaw the recruitment, hiring, and onboarding process for new team members.
Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
Assisted the Director in developing innovative programs to improve our community
Planned and executed successful special events, such as fairs, concerts and open houses.
Managed department budget to ensure adequate resources for staff development and instructional materials.
Kitchen Manager
CSÈA
08.2012 - 08.2018
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Conducted temperature checks on foods to maintain safety protocols.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Checked and tested foods to verify quality and temperature.
Customer Service Representative
Sydney Call Center
02.2000 - 08.2012
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Director at East Carolina University- Center for Communication ExcellenceAssistant Director at East Carolina University- Center for Communication Excellence