Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eugenia Daddiego

Welland,ON

Summary

Dynamic leader with a proven track record at Denny's Restaurants Franchise Association, enhancing profitability through innovative cost controls and inventory management. Excelled in fostering team collaboration and boosting customer satisfaction. Skilled in food safety management and problem-solving, I significantly improved service quality and staff retention.

Diligent [Desired Position] with proven track record in managing high-volume food service operations. Successfully led teams to enhance customer satisfaction and streamline processes. Demonstrated leadership and problem-solving skills in dynamic environments.

Food service professional with extensive managerial experience in optimizing operational efficiency and ensuring high-quality service standards. Effective in fostering team collaboration and consistently achieving business goals. Reliable and adaptable, with strong leadership and communication skills.

Experienced with overseeing all aspects of food service operations, including staff management and customer relations. Utilizes strategic planning to enhance service quality and operational efficiency. Track record of implementing effective training programs and maintaining high standards of excellence.

Overview

28
28
years of professional experience

Work History

General Manager of Food Service

Denny's Restaurants Franchise Association
08.2001 - 02.2012
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Assistant Manager

Dave & Buster's
09.1998 - 01.2001
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Manager

Tim Hortons
06.1984 - 01.1992
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Emery Colligate
North York, On
06-1984

Skills

  • Menu development
  • Cost controls
  • Purchasing
  • Hiring standards
  • Special events planning
  • Hiring procedures
  • Allergy awareness
  • Table service
  • Food safety management
  • Cost Control
  • Sanitation Standards
  • Scheduling
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Cash Handling
  • Nutritional knowledge
  • Health and Safety Regulations
  • Recruitment and hiring
  • Food Safety Compliance
  • Staff Training

Languages

English
Elementary

Timeline

General Manager of Food Service

Denny's Restaurants Franchise Association
08.2001 - 02.2012

Assistant Manager

Dave & Buster's
09.1998 - 01.2001

Manager

Tim Hortons
06.1984 - 01.1992

High School Diploma -

Emery Colligate

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Eugenia Daddiego