Jeannette Shin
Fullerton
Summary
Results-driven Manager with extensive experience in property management, focused on building high-performing teams and executing structured training programs. Expertise in developing comprehensive documentation, including SOPs and workflows, to ensure consistency and compliance across operations. Demonstrated success in leading cross-functional initiatives that enhance operational efficiency and facilitate organizational change. Proficient in Funnel, Yardi, and On-Site, utilizing advanced system knowledge to optimize processes and improve leasing performance.
Overview
13
13
years of professional experience
Work History
Portfolio Sales Manager
Essex Property Trust
05.2023 - Current
- Led a high-performing team as Portfolio Sales Manager overseeing 3,478 units across 11 properties, driving operational excellence and sustained portfolio growth.
- Championed employee development through hands-on mentorship, structured onboarding, and regular performance reviews, fostering a culture of accountability and continuous improvement.
- Provided strategic guidance and coaching to underperforming associates, resulting in measurable improvements in productivity and team engagement.
- Directed all aspects of personnel management, including hiring, training, and terminations, ensuring alignment with company values and performance standards.
- Successfully fostering associate development, culminating in the promotion of an associate to the inaugural Senior Leasing Consultant role within the West Los Angeles portfolio.
- Streamlined leasing operations and elevated tenant satisfaction by implementing process enhancements and delivering consistent, high-quality customer service.
- Applied comprehensive leadership skills in financial oversight, sales strategy, and operational efficiency to achieve and exceed performance goals.
- Fostered a culture of accountability and excellence within the sales team, resulting in PeakOn engagement scores of 8.6 and recognition of some of the top-performing Leasing Consultants within the organization.
Community Manager/General Community Manager
Essex Property Trust
09.2021 - 05.2023
- Directed daily operations for a 251-unit community and later 806 multi-site units, leading teams of 6 and 20 staff members respectively, as Community Manager and General Community Manager.
- Provided hands-on leadership and mentorship, overseeing onboarding, performance reviews, and career development for associates, while coaching underperformers to achieve growth and accountability.
- Designed and executed comprehensive training programs, including OSHA and Fair Housing, elevating staff performance and ensuring full compliance with company policies and regulatory standards.
- Mentored new managers, guiding their successful transition into the Asset Collection model and strengthening leadership continuity across properties.
- Managed full property financials, leveraging Yardi, Excel, and financial analysis to create accurate budgets, control costs, and deliver variance reports to senior leadership.
- Performed routine site inspections to ensure properties and products meet high standards of quality and presentation, proactively identifying opportunities for maintenance, enhancement, and overall improvement.
- Maintained 97% occupancy through strategic marketing, leasing optimization, and superior resident service, driving retention and revenue.
- Led successful capital improvement projects from planning to completion, increasing asset value and resident satisfaction.
- Streamlined operations across leasing, maintenance, evictions, and vendor management to ensure high efficiency and adherence to performance goals.
Operations Manager
MG Properties
09.2018 - 09.2021
- Led daily team huddles to align staff on goals, enhance communication, and cultivate a collaborative, high-performance work environment.
- Delivered in-depth training for new hires on company policies and leasing procedures, driving measurable improvements in sales performance and goal achievement.
- Managed resident relations with professionalism and efficiency, resolving concerns while maintaining strict adherence to company policies and fostering strong tenant satisfaction.
- Supervised multi-site operations across communities ranging from 351 to 768 units, ensuring consistency in service quality, compliance, and operational standards.
- Demonstrated excellence in team leadership, training, financial management, and property maintenance, contributing to portfolio-wide operational success.
- Oversaw renovation projects including in-unit upgrades, parking lot resurfacing, roofing, and weatherproofing, ensuring on-time delivery and quality control.
- Accurately processed resident transactions-including move-ins, move-outs, and payments-with a high degree of accuracy and zero compliance issues.
- Conducted routine property inspections to uphold aesthetic standards, landscaping quality, and adherence to community regulations.
- Prepared and distributed community notices and reports, including AME (Accounting Month End) and occupancy trend analysis, to support informed decision-making and strategic planning.
Assistant Community Manager
Shea Properties
10.2016 - 06.2018
- Led daily team meetings to promote effective communication, disseminate critical updates, and ensure alignment with operational and leasing goals.
- Trained and developed new team members on policies, sales strategies, and performance benchmarks, resulting in improved sales performance within the first quarter.
- Successfully leased up the first luxury community in Alhambra, CA three months ahead of schedule, exceeding budgeted NOI through strategic concession management and leasing efficiency.
- Managed resident relations with professionalism and responsiveness, fostering high tenant satisfaction and retention through open communication and swift issue resolution.
- Prepared detailed end-of-month financial reports, enabling prompt resolution of delinquencies and accurate variance tracking.
- Streamlined processes for Accounts Payable and Receivable/Collections, significantly reducing financial discrepancies and improving operational efficiency.
- Demonstrated strong leadership across financial management, training, and day-to-day operations, driving organizational success and community performance.
Assistant Property Manager
Sares-Regis Group
02.2016 - 10.2016
- Spearheaded vendor outreach and bid solicitation ahead of community launch, securing competitive service contracts and reducing startup costs by 15%.
- Managed all aspects of resident relations, resolving concerns quickly and professionally while maintaining transparent communication and high tenant satisfaction.
- Oversaw Accounts Payable processes, ensuring accurate, timely payments and proactively addressing discrepancies to eliminate overdue balances.
- Maintained a delinquency rate of under 1% through diligent account evaluation, precise payment recording, and consistent follow-up.
- Developed and executed a comprehensive marketing plan that increased property visibility and significantly boosted leasing traffic.
- Demonstrated operational leadership across financial oversight, vendor management, and marketing strategy to support a successful community opening and long-term performance.
Assistant Manager
Riverstone Residential Group/Greystar
06.2013 - 02.2016
- Partnered with Property Manager to develop and execute cost-effective budget plans, achieving a 10% reduction in operating expenses while maintaining high property standards.
- Streamlined preparation of financial statements and reporting processes, improving financial transparency and supporting more strategic decision-making.
- Spearheaded vendor setup and reimbursement workflows, reducing vendor payment processing time by 15% and enhancing overall vendor relations.
- Managed full-cycle Accounts Payable functions with 100% invoice accuracy and on-time payments, ensuring strong financial controls.
- Maintained delinquency rates below 1% through meticulous account tracking, proactive resident outreach, and efficient rent collection processes-resulting in a 95% on-time payment rate.
- Facilitated weekly and monthly rent roll reporting, supporting occupancy and revenue optimization strategies.
- Coordinated resident communication and community events, fostering strong resident engagement and satisfaction.
- Demonstrated strong capabilities in financial management, vendor relations, and community operations, driving both fiscal performance and tenant retention.
Education
Bachelor of Arts - Business Administration And Management
Fullerton College
Fullerton, CASkills
- Regional operations management
- Profit and loss management
- Talent acquisition and management
- Yardi software expertise (10 years)
- Funnel management and issue resolution (4 years)
- Lease compliance administration
- Collections
- Resident Satisfaction
- Vendor & Contract Management
- Risk Mitigation
- Compliance (Fair Housing, OSHA)
- Occupancy Growth
- Capital Project Management
- Preventive Maintenance
- Crisis Management
References
Available upon request.
Languages
Chinese (Mandarin)
Professional
Accomplishments
- Essex Champion of Culture 2024
Timeline
Portfolio Sales Manager
Essex Property Trust
05.2023 - Current
Community Manager/General Community Manager
Essex Property Trust
09.2021 - 05.2023
Operations Manager
MG Properties
09.2018 - 09.2021
Assistant Community Manager
Shea Properties
10.2016 - 06.2018
Assistant Property Manager
Sares-Regis Group
02.2016 - 10.2016
Assistant Manager
Riverstone Residential Group/Greystar
06.2013 - 02.2016
Bachelor of Arts - Business Administration And Management
Fullerton College