Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeannette Luong

San Francisco

Summary

Resourceful customer service representative known for strong critical thinking and adaptability. Successfully resolved inquiries and managed returns while fostering positive customer relationships and collaboration within teams.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Wallgreens
06.2019 - 06.2022
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering loyalty.
  • Managed returns and exchanges, adhering to company policies while maintaining positive customer relationships.
  • Collaborated with team members to streamline service processes, enhancing operational efficiency and response times.
  • Trained new staff on customer service protocols, promoting best practices for effective communication and support.

Education

High School Diploma -

Abraham Lincoln High
San Francisco, CA
06-2007

Year Up Technical Training - Job Training

Year Up
San Francisco, CA
02-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Wallgreens
06.2019 - 06.2022

High School Diploma -

Abraham Lincoln High

Year Up Technical Training - Job Training

Year Up
Jeannette Luong