Jeannette Brown
Etobicoke,ON
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Operations Consultant
Sephora
Vaughan, ON
6 2023 - Current
- Provide professional and knowledgeable service to clients as needed during business hours
- Increase sales by assessing customer needs and recommend suitable products
- Conduct transactions via POS, MPOS, or place online orders for clients
- Assist in reducing shortage/loss by maintaining cleanliness standards, merchandizing concepts
- Process shipment in a timely manner while maintaining stockroom cleanliness and organization
- Participate in inventory control.
- Collaborate with Supervisor (s), Assistant Manager(s) or Store Manager to address inventory issues
- Check in visual elements while communicating missing/damaged pieces to supervisor.
Supervisor, Sales
PUMA
Vaughan, ON
02.2022 - 09.2022
- Effectively responds to general and complex requests from customers and staff while adhering to company policy and regulations
- Excellent leadership skills demonstrated by an ability to train new employees and delegate tasks to meet customer demands
- Prioritizes customer and client care through successful display of merchandise and consistent customer appreciation
- Demonstrate great interpersonal skills by showing empathy and patience with all customer staff enquiries
- Meticulous preparation of nightly register deposits
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Stock Lead
PUMA
Vaughan, ON
6 2019 - 2 2022
- Responsible for accurately processing sales transactions at the cash desk, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable
- Prioritizes customer and client care through successful display of merchandise and consistent customer appreciation
- Accountable for ensuring execution and maintenance of all Visual guidelines and ensure presentation of the store meets PUMA standards
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales by offering advice on purchases and promoting additional products.
- Updated merchandise pricing to match new values and special promotional rates.
- Aided in minimizing stock shortages by proactively identifying low inventory levels and promptly alerting management to initiate replenishment orders or product transfers.
- Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas.
Sales Associate
PUMA
Vaughan, ON
08.2018 - 02.2022
- Responsible for accurately processing sales transactions at the cash desk, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable
- Prioritizes customer and client care through successful display of merchandise and consistent customer appreciation
- Accountable for ensuring execution and maintenance of all Visual guidelines and ensure presentation of the store meets PUMA standards
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Advisor
PUMA
Vaughan, ON
11.2016 - 07.2017
- Responsible for accurately processing sales transactions at cash desk, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable
- Prioritizes customer and client care through successful display of merchandise and consistent customer appreciation
- Accountable for ensuring execution and maintenance of all Visual guidelines and ensure presentation of the store meets PUMA standards
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Advisor
H&M
Vaughan, ON
11.2016 - 07.2017
- Strictly followed all cash, security, inventory and labor policies and procedures to maintain transparency and smooth operations on the floor
- Built loyal clientele through friendly interactions and consistent appreciation
- Followed health and safety procedures according to company policies to prevent injury to self, colleagues and customers.
Education
Bachelor of Arts - BA Psychology
York University - Glendon
Toronto, ON 05.2015 - 05.2021
License 3 Psychologie -
Université De Rouen
Haute-Normandie, France 09.2017 - 05.2018
Skills
Fluency in both written and oral French with an intermediate proficiency of Spanish
Excellent written and verbal communication skills developed through leadership roles in professional and academic environments
Exceptional critical thinking and problem-solving skills demonstrated by crisis mediation and problem resolution as sales supervisor
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Great time management skills with strong attention to detail achieved from successful academic achievement
Flexibility to take initiative and work collaboratively within a multi-disciplinary team in a fast-paced customer service-oriented environment
Flexibility to take initiative while working collaboratively within a multi-disciplinary team in a fast-paced customer service-oriented environment
Volunteer Experience
- Volunteer, 08/2012, Midwifery Alliance, Created and organized essential birth-packs for successful child deliveries, Demonstrated great attention to detail in filing of all health and business documents, Answered phone calls and took messages for the midwives
- Volunteer Treasurer, 08/2011, 02/2012, Toronto West Seventh Day Adventist Church, Effectively counted and separated cash and check donations, Assisted in balancing account books and ensuring proper distribution to various departments
Timeline
Supervisor, Sales
PUMA
02.2022 - 09.2022
Sales Associate
PUMA
08.2018 - 02.2022
License 3 Psychologie -
Université De Rouen
09.2017 - 05.2018
Sales Advisor
PUMA
11.2016 - 07.2017
Sales Advisor
H&M
11.2016 - 07.2017
Bachelor of Arts - BA Psychology
York University - Glendon
05.2015 - 05.2021
Operations Consultant
Sephora
6 2023 - Current
Stock Lead
PUMA
6 2019 - 2 2022