Jeannet Alejandro
Grande Priarie,Canada
Summary
Experienced front desk receptionist dedicated to providing exceptional service in a fast-paced restaurant environment. Efficiently manages front desk operations and ensures guest satisfaction through excellent communication and organizational abilities. Proven track record of handling guest inquiries and resolving issues promptly to enhance the overall guest experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Earls Kitchen and Bar
Grande Priarie, Alberta, Canada
10.2024 - Current
- Greeted and seated guests promptly while maintaining the flow of the dining area
- Managed reservations and waitlists efficiently to optimize seating capacity
- Provided guests with menus and informed them of daily specials and promotions
- Coordinated with waitstaff to ensure timely service and customer satisfaction
- Handled customer inquiries and complaints with professionalism and courtesy
- Utilized reservation software to track and organize seating arrangements effectively
- Assisted in creating and implementing guest service standards to enhance customer experience
- Answered phone promptly and directed incoming calls
- Handled cash transactions and maintained sales and payments records accurately.
Restaurant Supervisor/Admin
Pf Changs
Abu Dhabi, United Arab Emirates
01.2024 - 09.2024
- Oversaw daily operations of the restaurant, ensuring smooth service and guest satisfaction
- Managed inventory and ordered supplies to maintain efficient restaurant operations and minimize waste
- Established and maintained relationships with suppliers to ensure timely delivery and quality of restaurant products
- Designed and conducted training programs for new hires to ensure consistency in service delivery and adherence to restaurant policies
- Implemented effective conflict resolution techniques to address guest complaints and enhance satisfaction
- Monitored financial performance metrics and prepared reports to optimize budgeting and cost control
- Developed and monitored safety and sanitation protocols to ensure compliance with health regulations and create a safe dining environment
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Service Crew, Cashier, Local store Marketing
McDonalds
Alain, United Arab Emirates
10.2012 - 01.2024
- Handled cash transactions efficiently as a cashier, ensuring accurate register balance and providing fast, friendly service to customers
- Greeted customers warmly, ensuring a welcoming atmosphere while guiding them through menu choices and specials
- Promoted special events and exclusive offers to enhance customer engagement and drive repeat business
- Provided exceptional customer service as a cashier, building rapport while efficiently processing transactions and encouraging upselling
- Oversaw all aspects of store operations, including budgeting, staffing, inventory control, and sales performance analysis.
Restaurant Hostess
Pf Changs
Abu Dhabi, United Arab Emirates
04.2015 - 12.2023
- Welcomed customers with enthusiasm to create a positive first impression.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Vocational Education And Training - Nursing Assistant
Pinoy Orient MCT Program
United Arab Emirates12.2021
Bachelor Degree - Hotel And Restaurant Management
Northeastern College
Philippines04.2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data inputting
- Office administration
- Greeting and seating clients
- Mail handling
- Phone etiquette
- Customer service
- Attention to detail
- Payment processing
- Computer proficiency
- Billing and invoicing
- Supply ordering
Languages
English
Full Professional
Certification
- Pro-serve Certificate
- Nursing Assistant Certificate( ActVet 0657/2018)
- PIC Level 3- Person In Charge Certificate
Timeline
Receptionist
Earls Kitchen and Bar
10.2024 - Current
Restaurant Supervisor/Admin
Pf Changs
01.2024 - 09.2024
Restaurant Hostess
Pf Changs
04.2015 - 12.2023
Service Crew, Cashier, Local store Marketing
McDonalds
10.2012 - 01.2024
Vocational Education And Training - Nursing Assistant
Pinoy Orient MCT Program
Bachelor Degree - Hotel And Restaurant Management
Northeastern College