JEANNE TOLOSA
Moncton,NB
Overview
21
21
years of professional experience
Work History
Retail Sales Assistant
Marks & Spencer
04.2018 - 03.2024
- Assisting customer, cash handling, gift wrapping
- Visual Merchandising and ensuring proper stock replenishment
- Maintained and organized the cashier area and floor department
- Ensuring daily and monthly targets are achieved
- Applied Security and loss prevention training towards recognizing risks and reducing store theft
- Receiving and transferring of stocks
- Trained and develop sales team associates in product knowledge, techniques and procedures
- Monitoring best and slow sellers and coordinate with dept manager for stock order or stock consolidation.
Waitress/Barista
Toss and Wrap
10.2017 - 01.2018
- Taking orders, making drinks, serving foods, bussing and set up the tables and process all payments
- Quality food check and presentation before serving to guest
- Check the customer to ensure that they are enjoying their meals and take action to correct the problems
- Daily checking of expiration, food safety
- Ordered and maintained inventory of bar products and supplies to ensure high volume of daily and weekly sales.
Sales Associate
Bershka
11.2012 - 07.2017
- To maintain outstanding customer service and selling skills
- Keeping the selling floor stocked with merchandise and ready for sales events. Inventory.
- Visual merchandising, stock monitoring
- Cash handling and loss prevention
- Receiving and transferring of stocks
- Stockroom organization
- Support the management team
- Ensuring daily and monthly targets are achieved
- Reporting the customer feed back to the manager for the future product development
Senior Sales Associate
ALDO
12.2011 - 10.2012
- Assist in all store operational tasks (inventory, cash protection and loss prevention, overhead and supply costs
- Open and close the shop
- Submits orders by referring to price list and product literature
- Enhance sales staff performance, accomplishments and competence by planning delivery of solutions
- Teaching improved, monitoring team members
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual analyses
- Resolves customer complaints by investigating problems
- Preparing reports, making recommendation to management.
Primo Barista / Shift Supervisor
SECOND CUP
11.2008 - 11.2011
- Manage the daily operation, the overall workflow
- Helping the barista during busy time
- Assisting the store manager in maintaining proper coverage and team member's schedules and break policy
- Ensuring that the store maintains customer service standards
- Ordering and Inventory
- Maintains a clean, organized and stocked environment and when necessary assist distribution of product shipment
Team Member (BOH)
PIZZA HUT
09.2003 - 10.2008
- Makes daily product quality check up
- Assisting manager daily, weekly, monthly inventory
- Ensuring the food preparation areas are clean and hygienic
- Sorting, storing and distributing ingredients. Food control cost.
Education
Bachelor of Science in Computer Science - Computer Science
Mabini College
Daet Camarines Norte, PhilippinesComputer Secretarial - Associate
Worldtech Resources Foundation Inc.
Naga City, PhilippinesSkills
- Goal-Oriented
- Processing payments
- POS Terminal Operation
- Visual Merchandising
- Returns processing
- Merchandise Display
- Fitting room maintenance
- Promotions and discount
- Customer Service
- Teamwork and Collaboration
- Time Management
- Stock replenishment
- Upselling strategies
- Product Demonstrations
- Suggestive Selling
- Product Knowledge
- Product Promotions
- Product Merchandising
- Loss Prevention
- Policy and Procedure Adherence
- Truck unloading
- Friendly, Helpful, Honest and Dependable, Reliable, Responsible
- Attention to Detail
- Adaptable and Flexible
- Sales and Promotions
- Building Customer Loyalty
- Documentation And Reporting
Timeline
Retail Sales Assistant
Marks & Spencer
04.2018 - 03.2024
Waitress/Barista
Toss and Wrap
10.2017 - 01.2018
Sales Associate
Bershka
11.2012 - 07.2017
Senior Sales Associate
ALDO
12.2011 - 10.2012
Primo Barista / Shift Supervisor
SECOND CUP
11.2008 - 11.2011
Team Member (BOH)
PIZZA HUT
09.2003 - 10.2008
Bachelor of Science in Computer Science - Computer Science
Mabini College
Computer Secretarial - Associate
Worldtech Resources Foundation Inc.