Overview
Work History
Education
Skills
Timeline
Generic
JEANNE TOLOSA

JEANNE TOLOSA

Moncton,NB

Overview

21
21
years of professional experience

Work History

Retail Sales Assistant

Marks & Spencer
04.2018 - 03.2024
  • Assisting customer, cash handling, gift wrapping
  • Visual Merchandising and ensuring proper stock replenishment
  • Maintained and organized the cashier area and floor department
  • Ensuring daily and monthly targets are achieved
  • Applied Security and loss prevention training towards recognizing risks and reducing store theft
  • Receiving and transferring of stocks
  • Trained and develop sales team associates in product knowledge, techniques and procedures
  • Monitoring best and slow sellers and coordinate with dept manager for stock order or stock consolidation.

Waitress/Barista

Toss and Wrap
10.2017 - 01.2018
  • Taking orders, making drinks, serving foods, bussing and set up the tables and process all payments
  • Quality food check and presentation before serving to guest
  • Check the customer to ensure that they are enjoying their meals and take action to correct the problems
  • Daily checking of expiration, food safety
  • Ordered and maintained inventory of bar products and supplies to ensure high volume of daily and weekly sales.

Sales Associate

Bershka
11.2012 - 07.2017
  • To maintain outstanding customer service and selling skills
  • Keeping the selling floor stocked with merchandise and ready for sales events. Inventory.
  • Visual merchandising, stock monitoring
  • Cash handling and loss prevention
  • Receiving and transferring of stocks
  • Stockroom organization
  • Support the management team
  • Ensuring daily and monthly targets are achieved
  • Reporting the customer feed back to the manager for the future product development

Senior Sales Associate

ALDO
12.2011 - 10.2012
  • Assist in all store operational tasks (inventory, cash protection and loss prevention, overhead and supply costs
  • Open and close the shop
  • Submits orders by referring to price list and product literature
  • Enhance sales staff performance, accomplishments and competence by planning delivery of solutions
  • Teaching improved, monitoring team members
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual analyses
  • Resolves customer complaints by investigating problems
  • Preparing reports, making recommendation to management.

Primo Barista / Shift Supervisor

SECOND CUP
11.2008 - 11.2011
  • Manage the daily operation, the overall workflow
  • Helping the barista during busy time
  • Assisting the store manager in maintaining proper coverage and team member's schedules and break policy
  • Ensuring that the store maintains customer service standards
  • Ordering and Inventory
  • Maintains a clean, organized and stocked environment and when necessary assist distribution of product shipment

Team Member (BOH)

PIZZA HUT
09.2003 - 10.2008
  • Makes daily product quality check up
  • Assisting manager daily, weekly, monthly inventory
  • Ensuring the food preparation areas are clean and hygienic
  • Sorting, storing and distributing ingredients. Food control cost.

Education

Bachelor of Science in Computer Science - Computer Science

Mabini College
Daet Camarines Norte, Philippines

Computer Secretarial - Associate

Worldtech Resources Foundation Inc.
Naga City, Philippines

Skills

  • Goal-Oriented
  • Processing payments
  • POS Terminal Operation
  • Visual Merchandising
  • Returns processing
  • Merchandise Display
  • Fitting room maintenance
  • Promotions and discount
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Stock replenishment
  • Upselling strategies
  • Product Demonstrations
  • Suggestive Selling
  • Product Knowledge
  • Product Promotions
  • Product Merchandising
  • Loss Prevention
  • Policy and Procedure Adherence
  • Truck unloading
  • Friendly, Helpful, Honest and Dependable, Reliable, Responsible
  • Attention to Detail
  • Adaptable and Flexible
  • Sales and Promotions
  • Building Customer Loyalty
  • Documentation And Reporting

Timeline

Retail Sales Assistant

Marks & Spencer
04.2018 - 03.2024

Waitress/Barista

Toss and Wrap
10.2017 - 01.2018

Sales Associate

Bershka
11.2012 - 07.2017

Senior Sales Associate

ALDO
12.2011 - 10.2012

Primo Barista / Shift Supervisor

SECOND CUP
11.2008 - 11.2011

Team Member (BOH)

PIZZA HUT
09.2003 - 10.2008

Bachelor of Science in Computer Science - Computer Science

Mabini College

Computer Secretarial - Associate

Worldtech Resources Foundation Inc.

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JEANNE TOLOSA