Jeanne R Legarski

• Managed a Team of 16 Employees
• Offering the Nordy Club to customers to take advantage of the 2x the points to earn rewards, get invited to the Anniversary sales, promotions, etc.
• Assisted the Dept Manager in achieving sales targets and ensuring excellent customer service
• Assisted with Manager to ensure merchandising and maintaining store presentation standards are met daily
• Assist Manager in ensuring accurate inventory management to achieve shrinkage goals
• Strong in organizational skills and follow-through skills
• Interviewed, Hired or Deny Applicants based on requirements for job position
• Support employees on the floor by filling replenishing and filling in new merchandise to drive sales
• Act as Manager in Charge to support the team during opening or closing the store.
• Building relationships with customers and creating loyal shoppers by actively helping customers find what they need
• Service Customers with Returns, Orders, Issues with their credit card.
• Ensure the team are delivering outstanding customer service by teaching, coaching and leading by example
• Ability to set and achieve sales goals by making sure the store is clean and organized

• Ensure that salespeople are delivering outstanding customer service by teaching, coaching, and leading by example
• Merchandise new product shipments into existing fixture displays to the best appeal to the customers
• Schedule team members according to business and department needs based on their availability
• Offering the Nordy Club to customers to take advantage of the 2x the points to earn rewards, get invited to the Anniversary sales, promotions, etc.
• Developed strong working relationships with staff, fostering a positive work environment.
• Established team priorities, maintained schedules and monitored performance.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

• Offer Nordy Club to customers to obtain 2x the points to earn rewards, get invited to Anniversary sales, etc.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed Point of Sale transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

• Assisted customers with purchases, returns, and exchanges
• Answered customer questions about products, services, and policies
• Proficient in resolving issues in a timely manner
• Maintained solid customer relationships by handling questions and concerns in a timely manner and professionalism
• Offer information about Nordstrom’s loyalty program (Nordstrom Rewards) and other promotions
• Trained and assisted new hires on register, returns, sales, order pick up, customer issues or credit issues
• Handled conflict through active listening and empathy to achieve a win-win situation
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to learn quickly and adapt to new situations.

• Processed insurance policies: Auto and Home Coverage for Customers in person or by phone.
• Handled book of business that was assigned to me by making sure any changes, payment reminders, or additional coverage were handled in timely manner.
• Based on home or auto, there are coverage limits and premiums that agent would quote, underwriter's then review and approve policies.
• Contacted agents to verify any questionable information before issuing policy.
• Reviewed contracts for potential liabilities or exposures, recommending adjustments as necessary to minimize overall legal and financial impact on the organization.
• Reduced insurance costs through strategic risk transfer mechanisms and negotiations with insurance providers.

File clerk:

• Organizing files by numerical/alphabetical order, matched mail to files.
• Responsible for mail records, managed procedures, scanned mail to match to correct customers.
• Organized documents according to company procedure.
• Manage and organize incoming/outgoing documents that came by fax, courier, or general intra-office documents.
• Created, maintained or adjusted filing systems within the office.

Underwriter:

• Conduct comprehensive risk assessments for auto and property insurance applications
• Reviewed incoming applications submitted by insurance agents.
• Collaborate with agents and brokers to gather required information, clarify conditions, and negotiate terms and conditions.
• Determine appropriate coverage levels and pricing based on risk evaluation and underwriting guidelines.

Senior Underwriter:

• Managed employees assigned to teams by reviewing the applications prior to issuing the policies with proper coverage, work information, discounts, driving records, etc.
• Evaluate or take appropriate underwriting action if needed when there is a claim
• Closely work with the claims or billing department and agents, if any issues arise on a customer’s file.
• Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
• Provided high level of assistance to help with review, classification, coding, and rating of applications.
• Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.