Jeanne-Louise Albert

Designed and delivered innovative training programs on effective hiring techniques, leveraging cutting-edge technology and retention strategies, resulting in overwhelmingly positive feedback from attendees and management across Canada.
Spearheaded the development of a "train-the-trainer" program for peer coaches, collaborating with existing coaches to create up-to-date, relevant content including presentations and training materials, enhancing the company's internal knowledge transfer capabilities.
Implemented AI-driven recruiting methodologies to source high-quality candidates in challenging remote locations, while fostering strategic partnerships with local schools, veterans' affairs offices, and chambers of commerce, significantly improving candidate quality and diversity.
Overhauled and streamlined the recruitment filing system, dramatically reducing hiring process time and improving overall efficiency in talent acquisition across 283 Canadian locations.
Collaborated with the Diversity, Inclusion, and Belonging (DIB) team to develop and implement company-wide signage promoting a safe, inclusive environment, reinforcing zero tolerance for hate and violence in all store locations.

Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.

Spearheaded the implementation of a complex HRIS project, integrating payroll systems from two merged companies across five provinces, resulting in streamlined HR processes and improved organizational efficiency.
Led the establishment of a new HR Department post-merger, successfully navigating change management challenges and developing strategic HR procedures to align with the newly formed organization's goals.
Orchestrated a comprehensive vendor selection process and implementation plan for the new HRIS, including data migration, system configuration, and tailored training programs for manufacturing and corporate user groups.
Designed and executed a multi-faceted change management strategy, including phased implementation, regular stakeholder communications, and post-implementation reviews, ensuring high user adoption and satisfaction.
Managed high-level recruitment initiatives across five provinces, implementing tailored training and development programs, and fostering a culture of transparency and accountability that enhanced employee engagement and satisfaction.

Created a comprehensive performance evaluation program implementation for a 500+ employee insurance firm, including on-site manager training, resulting in improved employee performance and organizational efficiency.

Conducted critical health and safety audits for manufacturing clients, developing custom manuals, revising job descriptions, and delivering comprehensive training, ensuring full regulatory compliance and risk mitigation.

Provided expert HR consultation to diverse industries, from Fortune 500 companies to small businesses, addressing complex issues such as conflict resolution, employee relations, and strategic HR planning.

Designed and implemented tailored HR solutions for varied business contexts, including high-end spas and plastic injection molding companies, adapting strategies to meet unique industry needs and regulatory requirements.

Led full-cycle recruitment processes across multiple industries, leveraging industry expertise to source and secure top talent, while managing a team of 3 part-time staff to deliver comprehensive HR services.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Consistently received strong commendations from both the institution and students, demonstrating excellence in teaching and student engagement over a seven-year period.
Implemented diverse and innovative teaching methods, including role-playing, case studies, and individual coaching, to enhance student learning and practical skill development.
Developed comprehensive course materials and assessment strategies, fostering an interactive learning environment that promoted critical thinking and real-world application of concepts.

Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Tested students to assess progress and adapted learning plans in alignment with performance.

Facilitated the redesign of claims management and adjustments departments, significantly improving operational efficiency and employee satisfaction across the organization.
Developed and implemented a comprehensive management training program covering leadership, communication, and performance management, resulting in enhanced workforce proficiency and leadership capabilities.
Created and rolled out a transparent, equitable compensation management program, collaborating with cross-functional committees to ensure fairness and clear career progression opportunities for all employees.
Led high-level recruitment initiatives for senior executive positions, including VPs of Marketing, Sales, and Finance, while managing a team of 3 direct reports and mentoring rotating HR students.
Played a key role in the company-wide SAP implementation, collaborating with US counterparts to ensure seamless integration of HR processes and data management across international operations.

Maintained "open door" policy to encourage employee communications and resolution of issues.

Maintained company compliance with local, provincial, and federal laws, in addition to established organizational standards.

Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.

Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.