Jeanne Hernandez
Long Beach
Summary
As loan servicing professional, brings valuable experience in managing loan portfolios and resolving borrower concerns effectively. Known for strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Expertise in risk assessment and compliance, along with excellent communication skills, make for reliable and proactive team member.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Loan Servicing Specialist II
Skyone Federal Credit Union
Hawthorne, CA
02.2023 - Current
- Loan servicing, assist in all facets of loan issues and balances. Collections is primary, skip tracing, repossession assignments, due date adjustments, insurance cpi (forced place insurance), run credit reports, process payments, customer service, skip payments, loan modifications, payment arrangements, settlement offers, payment plans
Legal Administrator/collections
Win Chevrolet
Carson, CA
07.2021 - Current
- Set up collection department, File all small claims cases, appear in court, post judgement remedies, wage garnishment and levies, rap hearings. and liens, collections, fraud accounts, collection letters, payment arrangements, assign to attorneys
Collection Specialist I
NUVISION FEDERAL CREDIT UNION
Huntington Beach, CA
12.2019 - Current
- Collect on all credit union accounts, skip trace, payment arrangements, service credit union accounts, savvy collection style, top collector. Large volume desk, excellent negotiations and customer service skills. Modifications, auto, credit card, line of credit, negative share accounts, account research, unsecured loans.
Collections Specialist
Mechanics Bank
Irvine, CA
01.2016 - 01.2019
- Collections on auto deficiency loans, set up payment arrangements, assign for repossession, skip trace, assign to 3rd party vendors. Perform collections on all delinquent accounts from 30 days to 120 days past due, customer service, account servicing, 100 + calls per day. Top collector #3 of 60 collectors.
Collections/Small Claims Specialist Champion Dodge Jeep
Chrysler Fiat
Downey, CA
01.2014 - 01.2016
- Set up small claims and collection department for billion-dollar dealership. Set up vendors, collection agencies, attorney's, repossession agents, private investigators & fraud account research. Collect, file in small claims court all cases. High volume dealership. Post payments, negotiate payment arrangements, skip trace and work directly with customers.
Collection Small Claims Specialist
Torrance Community Credit Union
Torrance, CA
01.2012 - 01.2014
- Collect on all credit union accounts. Neg shares, checking accounts and Personal loans, visa & master card, helo'c's. File small claims and represent credit union in court. Send auto deficient loans out for repossession. Assign to attorney's for further legal action. Follow up with collection agencies for account status. Meet with customers in credit union for account resolution.
Collection Loss Mitigation Officer
American first credit union
La Habra, CA
12.2010 - 01.2012
- Collect on all credit union accounts. Negative shares, credit cards, Checking accounts, auto loans, personal loans, visa/master card, home equity line of credit. Fraud accounts. File small claims and represent credit union in court. Post judgement collections, settle accounts assign to 3rd party vendors, litigation, collection agencies or repossession companies
Sr. Recovery Specialist
Hyundai Motor Finance
Fountain Valley, CA
01.2003 - 01.2010
- Senior Collector and skip trace on all 120 past due accounts, charge off accounts only. Maintained vendors within United States & Canada. Collections in 30+ states. Assigned accounts to collection agencies, attorney's, book out autos, determine next step on accounts. Re-instate accounts, account monitoring, settle and payment arrangements. High volume desk. Strong Skip Trace Skills. Monthly & annual reports, quotas and goals met. Skills Strong Customer Service Skills-high energetic woman who enjoys working with the customer in any capacity. Strengths are working in fast paced environment can adapt and get bottom line results. Maintain customer accounts and monitoring, data and misc. activity. Work with multiple departments, vendors and agencies such as law firms, repossession companies, skip trace vendors and collection agencies. Computer skills, daybreak system, dmv, Experian, skip programs, luxes nexus and public programs, new charge off accounts monthly, type 70 wpm, correspondence and other miscellaneous office duties.
Education
Associate -
General Education Harbor Jr College
Wilmington, CASkills
- Accounts Receivable
- Financial Report Writing
- Negotiation
- Accounting
- Bankruptcy
- Loan processing
- Conflict management
- Computer skills
- Banking
- Research
- Customer service
Certification
- Federal Regulation Credit Union And Bank Certifications.
- Present
Assessments
- Attention to detail — Completed
- February 2022
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Completed
- Verbal communication — Proficient
- April 2022
- Speaking clearly, correctly, and concisely
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Federal regulation certifications for credit union and banking industries.
- FBI Background
- Bonded & Bondable
Timeline
Loan Servicing Specialist II
Skyone Federal Credit Union
02.2023 - Current
Legal Administrator/collections
Win Chevrolet
07.2021 - Current
Collection Specialist I
NUVISION FEDERAL CREDIT UNION
12.2019 - Current
Collections Specialist
Mechanics Bank
01.2016 - 01.2019
Collections/Small Claims Specialist Champion Dodge Jeep
Chrysler Fiat
01.2014 - 01.2016
Collection Small Claims Specialist
Torrance Community Credit Union
01.2012 - 01.2014
Collection Loss Mitigation Officer
American first credit union
12.2010 - 01.2012
Sr. Recovery Specialist
Hyundai Motor Finance
01.2003 - 01.2010
Associate -
General Education Harbor Jr College