Jeanne Fawcett

Dynamic leader with a proven track record at Verve City Church and Villa D'Este Fountains and Statuary, specializing in engagement strategy and business analysis. Excelled in communication and relationship management and strategic thinking, boosting participation and profits by over 30%. Skilled in event coordination and proposal development, fostering growth and community connections. Successful at keeping customers happy and working with cross-functional teams to manage the entire sales process. Collaborative and hardworking with a flexible approach and strategic mindset.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved fundraising goals through effectively helping with promotional set-ups and consistent communication about changing needs and deadlines.
• Supervised team of 11 staff members and a volunteer staff of 50+.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Relations - Earned highest marks for customer satisfaction.
• Achieved higher attendance and participation in programs through effectively helping with ease of registrations and coordinating video teachings with instructional material.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product complaints and customer satisfaction.