Jeanne AGBAZAGAN
Ottawa,ON
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction at Interstis France, adept in sales proficiency and conflict resolution. Excelled in account management and financial analysis, showcasing excellent communication and multitasking skills. Leveraged expertise in Microsoft Office and Google Meetings to drive efficiency and improve client retention.
Overview
16
16
years of professional experience
Work History
Customer Service Adviser
Interstis France (Call Center)
Paris, France
03.2018 - 07.2024
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Developed relationships with customers through proactive follow-up on orders.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Reviewed current processes and procedures for accuracy and efficiency improvements.
- Performed administrative tasks such as data entry into internal systems.
Account Manager
PRIMEDIA
, Benin
03.2014 - 01.2018
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Presented product features and advantages to potential customers during sales meetings.
- Prepared monthly financial statements for each account.
- Provided clear, concise, and transparent communication to our leadership team.
- Actively strived to improve client retention.
- Analyzed campaign performance, and recommended ideas for improvement.
Finance Assistant
US Peace Corps Benin
10.2008 - 06.2012
- Assisted in the preparation of financial statements and annual accounts.
- Created spreadsheets to track budget expenses and income.
- Ensured the accuracy, completeness, and timely completion of monthly financial reporting.
- Analyzed the technical accounting system under International SAP.
- Maintained a record of all financial transactions, ensuring accuracy and completeness.
- Reconciled bank statements on a regular basis.
- Prepared invoices for customers and suppliers.
- Provided administrative support to the finance department, such as filing documents and responding to queries.
- Assisted in preparing tax returns for submission to HMRC.
- Created various documents and handled correspondence and memos to assist supervisor.
- Coded invoices to maintain organized and accurate records.
- Prepared weekly payroll for team of salaried and hourly employees.
Education
Certificate - Customer Engagment:Problem Solving Process Control
IBM SkillsBuild
11-2024
Certificate - Customer Engagement:Communication&Personality Dyna
IBM SkillsBuild
11-2024
Bachelor of Science - Finance and Administration
University of Benin
Benin12-2023
Bachelor of Arts - Business Law
University of Abomey Calavi
Benin12-2005
Skills
- Sales proficiency
- Call center experience
- Collaboration
- Communication skills
- Customer service management
- Self-awareness
- Clients' problem solving
- Teamwork
- Ability to multitask
- Excellent communication skills, both verbal and non-verbal
- Time management
- Efficient interpersonal skills
- Proficient in Word, Excel, PowerPoint, Outlook, Teams, Google Meetings, and Zoom
- Journal backup
- Data analysis
- Invoice processing
- Collection strategies
Languages
French
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Adviser
Interstis France (Call Center)
03.2018 - 07.2024
Account Manager
PRIMEDIA
03.2014 - 01.2018
Finance Assistant
US Peace Corps Benin
10.2008 - 06.2012
Certificate - Customer Engagment:Problem Solving Process Control
IBM SkillsBuild
Certificate - Customer Engagement:Communication&Personality Dyna
IBM SkillsBuild
Bachelor of Science - Finance and Administration
University of Benin
Bachelor of Arts - Business Law
University of Abomey Calavi
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