Jeanna Sheppard
Vallejo
Summary
To challenge myself in an environment that will utilize my skills and knowledge to self-promote development and achieve personal as well as organizational goals.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
Work History
Specialist Global Demand Procurement
Vionic Group LLC
San Rafael
01.2022 - 03.2025
- Managed and manually entered purchase orders for the entire brand portfolio (domestic and global).
- Managed purchase orders including pricing, discount terms and logistics for the assigned account.
- Sourcing data enrichment tools, running and analyzing spend data, as well as, learning and educating myself with supplier diversity.
- Reviewed and approved weekly inter-company purchase orders to domestic, European and Asia Pacific warehouses while monitoring current inventory projections for all domains based on forecast and real time orders.
- Worked closely with overseas partners overseeing supply chain, logistics and costing.
- Generated production reports and inventory outlooks and communicated to various departments in the organization.
- Managed all stages of demand planning and procurement of 160 SKU’s per season.
Key Account Coordinator
Vionic Group LLC
San Rafael
04.2018 - 01.2022
- Primary contact for all communication with warehouse.
- Managed purchase orders including pricing, discount terms and logistics for assigned account.
- Operations, Account Compliance and Management/Set up and review all new accounts.
- Manage EDI trading partner transactions. Troubleshoot and resolve EDI errors as well as initiate preventative measures to reduce errors.
- Accurately maintain UPC/GXS catalog for assigned account(s) and trading partners.
- Manage Factory Direct Orders for Global Shoe Connection along with TSC labels.
Key Account Associate
Vionic Group LLC
San Rafael
12.2016 - 04.2018
- Routing and Compliance. Reviewing incoming details regarding Routing Guides.
- Maintaining order book and all detailing while providing exceptional service to all customers.
- Attention to detail and clean track record of order accuracy and Sales Rep & Customer Satisfaction.
- Warehouse communication and standard account allocations.
Customer Care Lead-Acting Role
Vionic Group LLC
San Rafael
09.2016 - 12.2016
- Assist the Customer Care Lead in EDI troubleshooting and communicate suggested solutions.
- Perform allocation and EDI 940 transmission to the warehouse.
- Back up NB3PL communication. Assist Customer Care Lead with managing open pick ticket report to ensure fulfillment of all open orders.
- Manage daily communication between warehouse staff and customers surrounding shipping issues.
Customer Care Consultant
Vionic Group LLC
San Rafael
09.2015 - 09.2016
- Manage and maintain my territory’s open order book of business along with incoming PO’s.
- Help our customers and Sales Rep with B2B support and training.
- Processing incoming new account orders and provide support and product knowledge.
- Review and manage customer routing guides along with customer updates.
- 10+ years of experience in the global retail and e-commerce industry.
- Reviewing and analyzing the business every week helps to identify potential inventory opportunities and/or liabilities to take action to adjust inventory targets.
- Work cross-functionally with the Sales Planner, Product, and Marketing team to discuss trends, bookings, and yearly promotional needs by forecasting, reporting on sales trends, checking stock levels, and working closely with our factories to optimize production needs.
- Used ERP, SAP, as well as proprietary ERP systems for around 8 years.
Customer Care Clerk
Vionic Group LLC
San Rafael
06.2015 - 09.2015
- Process and maintain orders from Customers and Sales Reps through the management of the department email inbox.
- Send order confirmations, backorders and assist with available inventory along with tracking information.
- General support to the Customer Care Team.
Customer Service Representative II/Team Lead
Wells Fargo Call Center
Concord
06.2012 - 08.2014
- Based on previous experienced, I was hired to train and onboard new associates.
Customer Service Specialist II/Team Lead
Bank of America
Concord
02.2007 - 05.2012
- Assisted customers with Interactive Banking.
- Exceptional customer service and support.
- Trained and Onboarded new associates.
Education
Dental Assistant - teeth cleaning, setting appointments, Chair side Assistant
Bryman College
High School Diploma -
Vallejo Senior High School
Vallejo, CaSkills
- Excel
- Word
- Outlook
- Log On
- B2B
- SAP
- Multiple-task phone lines
- Data entry
- Team Player
- Exceptional customer service
- Order Management
- Routing Guides
- Cheat Sheets
- Allocations
- Strong Organization Skills
- Purchase order management
- Inventory management
- Customer relationship management
- EDI transactions
- Attention to detail
- Effective communication
- Team leadership
- Training and onboarding
- Documentation management
- Knowledge sharing
- Continuous improvement
- Troubleshoot service issues
- Teamwork and collaboration
- Demand planning
Timeline
Specialist Global Demand Procurement
Vionic Group LLC
01.2022 - 03.2025
Key Account Coordinator
Vionic Group LLC
04.2018 - 01.2022
Key Account Associate
Vionic Group LLC
12.2016 - 04.2018
Customer Care Lead-Acting Role
Vionic Group LLC
09.2016 - 12.2016
Customer Care Consultant
Vionic Group LLC
09.2015 - 09.2016
Customer Care Clerk
Vionic Group LLC
06.2015 - 09.2015
Customer Service Representative II/Team Lead
Wells Fargo Call Center
06.2012 - 08.2014
Customer Service Specialist II/Team Lead
Bank of America
02.2007 - 05.2012
Dental Assistant - teeth cleaning, setting appointments, Chair side Assistant
Bryman College
High School Diploma -
Vallejo Senior High School