Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanna Gold

Summary

Diligent kennel technician with solid background in animal care. Proven track record in maintaining clean and safe kennel environments and providing compassionate care to animals. Experienced with animal handling and care, ensuring well-being and health of animals in shelter setting. Collaborative team member who adapts to changing needs and consistently achieves results. Recognized for strong communication skills and reliable work ethic.

Overview

5
5
years of professional experience

Work History

Kennel Technician

Alberta Pound and Rescue Centre
09.2021 - Current
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
  • Improved animal health by administering medications and vaccinations as directed by veterinarians.
  • Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
  • Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced care.
  • Act as a main point of contact for all customer service inquiries, including adoption, foster, volunteer, and general public communication.
  • Schedule and manage appointments for adoptions, intakes, meet-and-greets, and volunteers.
  • Facilitate adoption and foster process, including screening applications, conducting follow-ups, and coordinating animal placements.
  • Maintain detailed and up-to-date records on animal health, behavior, veterinary treatments, and care history.
  • Create and update animal profiles to ensure accurate and appealing public listings.
  • Proactively follow up with foster and adoption applicants to expedite placement and ensure timely response to all inquiries.
  • Support and coordinate volunteer activities, ensuring positive engagement and clear communication.

Kennel Worker

All Dogs Great and Small
09.2023 - 09.2024
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
  • Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
  • Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
  • Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
  • Reduced stress levels among boarding animals with consistent routines and calming enrichment activities.
  • Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
  • Facilitated smooth check-in/check-out processes for clients while ensuring all necessary documentation was completed accurately.

Customer Service Cashier

CO-OP
12.2019 - 08.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.

Education

Community And Social Services -

Medicine Hat College
Medicine Hat, AB

High School Diploma -

Crescent Heights High School
Medicine Hat, AB
06-2019

Skills

  • Animal handling expertise
  • Teamwork and collaboration
  • Customer service
  • Dependable and responsible

Timeline

Kennel Worker

All Dogs Great and Small
09.2023 - 09.2024

Kennel Technician

Alberta Pound and Rescue Centre
09.2021 - Current

Customer Service Cashier

CO-OP
12.2019 - 08.2021

Community And Social Services -

Medicine Hat College

High School Diploma -

Crescent Heights High School

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Jeanna Gold