JEAN MARIE
Toronto
Summary
Motivated with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Responsible, time management and a flexible schedule. Also aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Lastly, dependable and reliable, ready to learn and grow with your company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nco Financial
02.2023 - 04.2024
- Followed up with customers to offer additional support and check resolution satisfaction
- Delivered fast and friendly service to handle questions and service complaints
- Built trusting relationship with customers to better understand needs
- Met personal, team and company goals in customer service environment
- Managed customer calls efficiently in fast-paced call center environment
- Enhanced customer satisfaction with fast, knowledgeable service
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Assistant
Roy Import Market
12.2019 - 11.2022
- Researched market and competitor trends to implement best practices and improve customer satisfaction
- Selling of the best quality household and electronics appliances
- Provided strong customer service by greeting and building relationships with key clients
- Brainstormed ideas for new product promotions and limited-time offers
- Maintained knowledge of company products and services to make informed recommendations to clients
- Explained and demonstrated product features, focusing on customer comfort level and retention
- Answered client questions and concerns and escalated larger problems to managers
- Assisted customers with item returns and payment refunds
- Arranged store products on shelves and promotional displays
- Built strong working relationships with fellow associates and corporate contacts.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Sales Assistant
Source Du Payee S.A MUYUKA
08.2017 - 10.2018
- Maintained knowledge of company products and services to make informed recommendations to clients
- Coordinated travel arrangements and meetings for sales team
- Networked with clients via phone and email, informing of promotions and events
- Provided strong customer service by greeting and building relationships with key clients
- Unloaded and organized delivered products in appropriate store locations
- Answered client questions and concerns and escalated larger problems to managers
- Researched potential clients for outreach and business development.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Bachelor of Arts - Marketing
Institute University of The Golf of Guinea
Douala Camereroon10.2019
High School Diploma -
Goverment Bilingual High School Bonaberi
Douala,Cameroon06.2015
High School Diploma -
Goverment Bilingual High School Kumba
Kumba,Cameroon06.2013
Skills
- Sales Expertise
- Promote Products
- Hygiene Standards
- Team Management Understanding
- Phone Answering
- Following Supervisor Instructions
- Answering Customer Questions
- Hospitality and Accommodation
- Warehouse and Delivery Methods
- Persuasive Selling
- Customer Service
- Money handling abilities
Languages
English
French
References
References available upon request
Timeline
Customer Service Representative
Nco Financial
02.2023 - 04.2024
Sales Assistant
Roy Import Market
12.2019 - 11.2022
Sales Assistant
Source Du Payee S.A MUYUKA
08.2017 - 10.2018
Bachelor of Arts - Marketing
Institute University of The Golf of Guinea
High School Diploma -
Goverment Bilingual High School Bonaberi
High School Diploma -
Goverment Bilingual High School Kumba
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