Jean Marc Bruneau

Front line bilingual service delivery

• Provided excellent customer service to Veterans and families addressing concerns and resolving issues related to their benefit plans and 1st line. Delivery in program eligibility
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Enhanced customer satisfaction by resolving complex issues promptly and professionally.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

• Improved client satisfaction by providing timely and quality handyman services for various home repairs.
• Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
• Completed carpentry projects deck rebuild and various renovations.
• worked as well, prior being self employed as driver 5 tons truck in install of import beer dispensing system and. Kegs delivery.

I worked Within regional service inquiry unit jointly in medical extended care service delivery with providers and client service delivery in a bilingual capacity , further was hired as a floating pension officer.