JEAN LIONEL NTERIMBERE
Gatineau,Québec
Summary
Resourceful System Administrator consistently responds to various technical challenges in IT support to users and assists in troubleshooting computer systems, mobile devices, and peripheral equipment with a focused and creative approach. Highly effective at problem-solving and decision-making, 3+ years of progressive IT experience.
Overview
11
11
years of professional experience
Work History
IT Technician Support
DL Solutions Informatiques Group
05.2023 - Current
- Provide technical support to clients regarding software, hardware, and network-related issues
- Assist level 2 technicians in diagnosing and resolving hardware and software problems for end-users
- Perform various tasks related to managing the computer network in Active Directory, DNS, and DHCP (creating user accounts, changing passwords, assigning access, creating GPOs, IP address reservation, and creating IP address ranges)
- Ensure the operation of the messaging service, Microsoft O365 applications
- Install, troubleshoot, and configure software and driver systems
- Update computer system components (Lenovo)
- Complete tickets in the ticketing system and update technical documentation
- Participate in ongoing training to stay up to date with the latest technologies.
- Improve network efficiency by optimizing configurations and implementing necessary updates.
- Reduce system downtime by proactively monitoring and addressing potential issues promptly.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
Various Customer Service and Delivery Positions
Metro
03.2017 - 01.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
IT Technician Support
SOCAR Insurance
04.2013 - 09.2016
- Install and configure computers
- Provide high-level support to users and clients
- Provide assistance service to solve Windows problems
- Document operations
- Assist system administrators as needed.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Applied Science - Network Architecture And Management
Cégep De L’Outaouais
Gatineau, Québec08.2023
Bachelor’s degree in computer science (Software Engineering option) -
University of Lake Tanganyika
Bujumbura, Burundi12.2012
High School Diploma -
Lycée du Saint-Esprit
Bujumbura, Burundi07.2008
Skills
- Desktop Technical Support
- Hardware Installation
- Software Deployment Management
- Good Communication skills
- Network Administration
- Hardware and Software Configuration
- System Administration
- Customer Service
- Collaborative Team Player
- Microsoft Windows and Office
- Install, configure and repair printers
Skills And Software
- Network configuration and troubleshooting.
- Good basic understanding of the server environment (Active Directory, DNS, DHCP).
- Good mastery of the Microsoft 365 environment (Outlook, SharePoint, Teams, OneDrive).
- Virtualization under VMware and Hyper-V.
- Optimization of system performance.
- Installation and updating of software.
- Deployment, installation, and configuration of operating systems (Windows).
- Hardware and software troubleshooting.
- Excellent verbal and written communication skills.
- Customer service oriented.
Cellular
514-430-5878
Bilingual
French (fluent) / English (functional)
Languages
English
Professional Working
French
Native or Bilingual
Timeline
IT Technician Support
DL Solutions Informatiques Group
05.2023 - Current
Various Customer Service and Delivery Positions
Metro
03.2017 - 01.2022
IT Technician Support
SOCAR Insurance
04.2013 - 09.2016
Associate of Applied Science - Network Architecture And Management
Cégep De L’Outaouais
Bachelor’s degree in computer science (Software Engineering option) -
University of Lake Tanganyika
High School Diploma -
Lycée du Saint-Esprit
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