Jean Jean
Loss Prevention Professional
Calgary,Alberta
Summary
Accomplished Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 15 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Loss Prevention Multi-Site Lead
Amazon
Calgary, Alberta
01.2022 - Current
- Investigations of internal and external theft and fraud, and conduct interviews when appropriate.
- Follow up on GSOC incident response and investigations
- Engage, coach, train, and influence DSP business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of loss through DNR, PNOV, Concessions and educate them on the appropriate strategies to reduce their metrics and improve score cards.
- Ensure that team members understand Amazon, Global Security Operations, and Loss Prevention vision and values, in order to align performance this is done with your internal and external partners.
- Use tools, data analysis, and collaborate with internal partners such as OTR/UTR to identify inventory defects through damages and create strategic plans in an effort to mitigate losses and improve the customer experience
- Subject matter expert for all internal and external partners. Identify, promote and implement security best practices. Effectively partner with internal customers in evaluating current and future security services, processes and initiatives.
- Increased stations understanding of loss prevention strategies through on-site training IMT-ex Trainings and improvement of existing programs.
SECURITY OPERATIONS MANAGER
Pure Canadian Gaming
Calgary, Alberta
07.2020 - 01.2022
- Reporting to VP of Pure Canadian Gaming
- Identify trends in relation to fraud and theft
- Plan and develop the overall security strategy for Pure Canadian Gaming
- Communicate implementation of strategies, policies and procedures
- Develop security KPI's
- Building cases against violators for prosecution
- Identify and investigate internal dishonesty in partnership with AGLC
- Extensive use of CCTV
- Identifying cheating gamblers, and fraud identification
- Removal of persons violating AGLC rules of gaming
- Implement procedures to protect cash and valuables within the facility
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Loss Prevention Manager
Saks Fifth Avenue
Calgary, Alberta
06.2019 - 06.2020
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Oversee and ensure the integrity of physical inventory by monitoring reports and audits on a daily and monthly basis with the Asset Protection Investigators
- Consistently communicate with Store Leadership, Managers with measures to reduce shrink
and Associates to drive awareness of inventory shortage results, shortage concerns and strategy initiatives - Provide final oversight of audit execution and internal audit readiness ∙
- Work with sales support managers to assure
shortage control processes are followed - Conduct internal investigations and Interviews
- Conduct new hire orientation and onboarding training for all Saks/Saks Off Fifth AB.
- Installed and maintained covert security equipment.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Conducted daily store walk-throughs to identify potential security risks.
Operations Manager, Loss Prevention and Facilities
Nordstrom
Toronto, Ontario
07.2016 - 05.2019
- Help multiply leadership position with Nordstrom from Toronto, Vancouver and Calgary Alberta
- Leads both Building Services and Loss Prevention Team the Inventory, Customer Service, and Sales Managers to build and partnership to ensure successful execution of day to day operations.
- Manage a comprehensive in house facilities program, including maintenance of the facility, HVAC system, electrical and other building systems and equipment
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
National Operation Manager, Loss Prevention
GardaWorld Security
Toronto, Ontario
05.2008 - 07.2016
- Reporting directly to the Vice President, responsible for ensuring that all loss prevention investigative services delivered seamlessly, and in accordance to requirements provided by client for external retail operations.
- Managed and oversee 3rd party loss prevention operations Canada wide with over 400+ retail locations (Dollarama, Shoppers Drug Mart, No Frills, Value Mart, Value Village, Zellers, Sears, Cara Foods (Recipe), HMS Host, H&M and SEARS)
- Ensure appropriate controls and policies to deter theft/fraud and mitigate losses
- Key contact person for all clients and stakeholders
- Developed and implemented successful systems to track and manage expenses for effective budget administration.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Supported human resources initiatives by connecting with employees and proactively solving problems.
- Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams.
Education
Associate of Arts - Criminology
Florida Metropolitan University
Orlando Florida 01.2004 - 09.2006
Security Management
Ontario CGSB Certification For Security Investig.
Toronto 02.2008 - 05.2008
Skills
- WZ Interview tecniques
- CCTV (Unity, Avigilon, Pelco, Bosch etc)
- Extensive knowledge of fire panel and response
- First Aid and CPR
- Audit and Mystery shop
- Audit and Investigate internal and external incidents
- Proficient in use of XBR and EEJ
- Extensive knowledge of loss prevention, investigations, and surveillance
- Proven client, and customer service skills∙
- Ability to work flexible schedule based on business needs
- First-rate communications and
interpersonal skills∙ - Team player who performs well with minimal supervision
Timeline
Loss Prevention Multi-Site Lead
Amazon
01.2022 - Current
SECURITY OPERATIONS MANAGER
Pure Canadian Gaming
07.2020 - 01.2022
Loss Prevention Manager
Saks Fifth Avenue
06.2019 - 06.2020
Operations Manager, Loss Prevention and Facilities
Nordstrom
07.2016 - 05.2019
National Operation Manager, Loss Prevention
GardaWorld Security
05.2008 - 07.2016
Security Management
Ontario CGSB Certification For Security Investig.
02.2008 - 05.2008
Associate of Arts - Criminology
Florida Metropolitan University
01.2004 - 09.2006
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