Summary
Overview
Work History
Education
Skills
References
Personal Details
Timeline
Generic

Jeanine McDougall

St. John's,Canada

Summary

Dynamic professional with extensive experience at Costco, excelling in management and customer service. Proven track record in enhancing operational efficiency and team performance through effective training and safety compliance. Skilled in Microsoft Office and team leadership, driving member satisfaction and engagement while implementing successful merchandising strategies.

Overview

11
11
years of professional experience

Work History

Cothing Supervisor

Costco Wholesale
Portugal Cove - St Phillips, NF
06.2022 - Current
  • Supervised daily operations of retail floor and warehouse areas.
  • Trained staff on safety protocols and operational procedures.
  • Managed inventory levels and conducted regular stock checks.
  • Resolved customer inquiries and ensured high service standards.
  • Implemented merchandising strategies to enhance product displays.
  • Monitored employee performance and provided constructive feedback.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Complied with company policies, objectives and communication goals.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Trained new employees on company policies and procedures.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Acted as a liaison between upper management and staff, facilitating open communication.

Administrative Manager

Costco
Calgary, Alberta
01.2016 - 06.2022
  • Coordinated administrative functions to enhance workflow efficiency and support daily operations.
  • Managed scheduling to ensure optimal staffing and coverage across departments.
  • Trained and mentored staff on company policies and operational procedures for consistency.
  • Developed and implemented office procedures to streamline communication and reporting systems.
  • Collaborated with management in creating strategic resource allocation and budgeting plans.
  • Oversaw compliance with safety regulations and organizational standards across all operations.
  • Facilitated team meetings to promote teamwork, discuss project updates, and address concerns.

Member Services Manager

Costco
Calgary, Alberta
06.2016 - 06.2018
  • Managed membership inquiries and resolved customer service issues efficiently.
  • Trained team members on service standards and policies to enhance performance.
  • Oversaw daily operations of membership services, focusing on customer interactions.
  • Implemented processes that improved member satisfaction and engagement significantly.
  • Collaborated with management to formulate effective membership retention strategies.
  • Analyzed member feedback to elevate service delivery and overall experience.
  • Maintained accurate membership records using internal tracking systems for data integrity.
  • Resolved disputes between members promptly while adhering to company policies.

Front End Supervisor

Costco Wholesale
Calgary, AB
06.2014 - 06.2016
  • Resolved member complaints to enhance service quality and satisfaction.
  • Grew membership base through targeted outreach initiatives and engagement strategies.
  • Coached subordinates to improve performance and foster positive team dynamics.
  • Oversaw payroll, expenses, and building maintenance for operational efficiency.
  • Conducted annual evaluations, providing constructive feedback to employees.
  • Trained new employees on policies, procedures, and safety protocols.
  • Monitored staff performance to uphold service standards and accountability.
  • Collaborated with management to streamline front-end processes and workflows.

Education

Bachelor's - completed 3 years in French

University of Athabasca-Athabasca
Athabasca, AB
05.2010

College diploma - Tourism

Red River College
Winnipeg, MB
06.1999

Skills

  • English and French proficiency
  • Microsoft Office expertise
  • Management and leadership
  • Customer service excellence
  • Effective writing skills
  • Safety training and compliance
  • Incident reporting and investigations
  • Team leadership and mentoring
  • Merchandising strategies development
  • Lead awareness and hazard identification
  • Occupational health and safety documentation
  • Protective equipment management
  • Safety audits and training

References

References available upon request.

Personal Details

  • Highest Level of Education: Secondary School
  • Total years of experience: 15

Timeline

Cothing Supervisor

Costco Wholesale
06.2022 - Current

Member Services Manager

Costco
06.2016 - 06.2018

Administrative Manager

Costco
01.2016 - 06.2022

Front End Supervisor

Costco Wholesale
06.2014 - 06.2016

Bachelor's - completed 3 years in French

University of Athabasca-Athabasca

College diploma - Tourism

Red River College

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Jeanine McDougall