Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeanine Kayseas

Gimli,MB

Summary

Seasoned in compassionate care, demonstrated through a proven track record at South East Child And Family Services, I excel in critical thinking and problem-solving. Skilled in elderly and dementia care, I've significantly enhanced quality of life for clients, showcasing dependable responsibility and attentive communication. My approach consistently results in improved well-being and independence among those I serve.

Overview

22
22
years of professional experience

Work History

Private Home Caregiver

Anita Tetrault
01.2018 - 09.2022
  • Conducted regular assessments of the client''s condition, reporting any changes or concerns promptly to appropriate parties.
  • Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
  • Transported client for medical and personal outings.
  • Provided emotional support to client during difficult periods, fostering resilience and mental wellbeing.
  • Maintained clean personal areas and prepared healthy meals to support clients nutritional needs.
  • Built strong relationship by engaging in meaningful conversation's with client and delivered emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Specialized Foster Parent

South East Child And Family Services
01.2001 - 01.2016
  • Assisted children in developing essential life skills such as cooking, cleaning, budgeting, and time management through daily tasks and routines.
  • Collaborated with social workers to develop individualized care plans for each child.
  • Assisted in maintaining relationships between children and their extended families or support networks when appropriate for their wellbeing.
  • Maintained detailed records of children''s progress, medical appointments, and school activities for regular review by caseworkers.
  • Enhanced children''s well-being by providing a safe, nurturing, and structured home environment.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Improved children's health by preparing healthy meals and snacks.

Care Support Worker

Child And Family Services Agency
05.2010 - 09.2014
  • Provided respite care services to family caregivers, offering much-needed relief.
  • Participated in ongoing professional development opportunities to stay current on best practices in the field of care support work.
  • Transported individuals to family visits and medical appointments.
  • Supervised visits and monitored clients' interactions and behaviors and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Customer Service Call Center Representative

Best Buy Inc
02.2004 - 01.2005
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Subway Supervisor

SUBWAY®Restaurants
01.2002 - 01.2004
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

High School Diploma -

Lord Selkirk Regional Comprehensive High School
Selkirk, MB
06.2000

Skills

  • Respectful and Compassionate
  • Time Management
  • Problem-Solving
  • Dependable and Responsible
  • Compassionate Care
  • Dementia Care
  • Compassionate communication
  • Attentive to People
  • Decision-Making
  • Critical Thinking
  • Multitasking and Organization
  • Strong Ethics

Languages

English
Full Professional

Timeline

Private Home Caregiver

Anita Tetrault
01.2018 - 09.2022

Care Support Worker

Child And Family Services Agency
05.2010 - 09.2014

Customer Service Call Center Representative

Best Buy Inc
02.2004 - 01.2005

Subway Supervisor

SUBWAY®Restaurants
01.2002 - 01.2004

Specialized Foster Parent

South East Child And Family Services
01.2001 - 01.2016

High School Diploma -

Lord Selkirk Regional Comprehensive High School

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Jeanine Kayseas