Jeanice Felix
San Diego
Summary
Dedicated Care Coordinator with strong organizational and administrative skills. Known for effective conflict resolution and professional communication, facilitating seamless scheduling and onboarding processes to enhance team collaboration and service quality.
Overview
7
7
years of professional experience
Work History
Care Coordinator
Comprehensive Autism Center
San Diego, CA
05.2024 - 05.2026
- Coordinated scheduling of therapy sessions for a mid-sized team of behavior technicians and clinicians across multiple client locations, optimizing coverage and caseload balance.
- Collaborated with multidisciplinary teams to facilitate effective communication and service delivery for recruitment logistics, onboarding, caseload assignments, and training coordination.
- Managed employee availability, PTO requests, make-up sessions, and last minute coverage while ensuring adherence to staffing ratios and company policies.
- Used scheduling systems and databases to maintain employee records with high accuracy.
- Served as a primary point of contact for families and staff for scheduling inquires and conflict resolution, improving responsiveness and team communication.
Registered Behavior Technician
Comprehensive Autism Center
San Diego, CA
02.2021 - 05.2024
- Implemented individualized treatment plans for clients with autism spectrum disorders.
- Conducted behavioral assessments to track progress and adjust interventions accordingly.
- Communicated professionally with multidisciplinary teams to resolve concerns and improve care coordination.
- Collaborated with BCBAs, supervisors, and families to provide consistent, high-quality service.
- Trained and mentored new staff on operational procedures and best practices in behavior analysis, streamlining new-hire ramp-up and competency tracking.
Registered Behavior Technician
Advanced Neuro Connections, Inc.
Las Vegas, NV
02.2019 - 12.2020
- Collaborated with multidisciplinary teams to ensure comprehensive care and support strategies.
- Developed engaging therapeutic activities to promote skill acquisition and social interaction among clients.
- Monitored client behavior data to identify trends and inform program development initiatives.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Education
Bachelor of Science - Psychology
University of Nevada, Las Vegas
Las Vegas, NV12-2018
Skills
- Employee Onboarding Support
- Confidential Record Management
- HR Documentation & Compliance
- Schedule Coordination & PTO Tracking
- Conflict Resolution
- Organizational & Administrative Support
- Microsoft Office & Google Workplace
- Professional Communication
- HIPPA Compliance
- Multidisciplinary Team Collaboration
Timeline
Care Coordinator
Comprehensive Autism Center
05.2024 - 05.2026
Registered Behavior Technician
Comprehensive Autism Center
02.2021 - 05.2024
Registered Behavior Technician
Advanced Neuro Connections, Inc.
02.2019 - 12.2020
Bachelor of Science - Psychology
University of Nevada, Las Vegas