Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Je’Ani Service

Atlanta

Summary

Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
10.2015 - 04.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shelter Intake Worker

Incommunity Innovations
02.2018 - 09.2020
  • Provided ongoing support to former clients transitioning from shelters to permanent housing arrangements.
  • Collaborated with case managers to develop tailored service plans for each client, promoting self-sufficiency and long-term success.
  • Enhanced client satisfaction by offering compassionate support and addressing individual needs during the intake process.
  • Improved client intake process by streamlining paperwork and enhancing communication between departments.

Direct Support Professional

Incommunity
12.2021 - 02.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

No Degree - Phlebotomy

Georgia School of Phlebotomy
Sandy Springs, GA
03-2025

High School Diploma -

Douglas Southall Freeman
Richmond, VA
08-2014

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Phlebotomy Technician Certification – National Healthcareer Association.

Timeline

Direct Support Professional

Incommunity
12.2021 - 02.2024

Shelter Intake Worker

Incommunity Innovations
02.2018 - 09.2020

Customer Service Representative

Walmart
10.2015 - 04.2017

No Degree - Phlebotomy

Georgia School of Phlebotomy

High School Diploma -

Douglas Southall Freeman

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Je’Ani Service