Jeanhel Guizar
Merced
Summary
My combined background in restaurant service and insurance sales has equipped me with excellent customer service, communication, and the ability to adapt to different work environments and clientele. I am skilled in active listening and proficient in data entry. I am a dependable, hardworking, and passionate job seeker who is successful at managing multiple priorities with a positive attitude. I am looking forward to contributing to a school environment where I can support staff, students, and families in a meaningful way.
Overview
13
13
years of professional experience
Work History
Customer Sales and Service Expert
Peggy Biddison
02.2017 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
Server
La Hacienda Mexican Resaurant
09.2012 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree - Psychology
Merced College
Merced, CASkills
- Multitasking incoming calls and in office clientele
- Customer service
- Data entry
- Active listening
- Computer proficiency
- Inbound phone calls
- Data inputting
- Filing
State Farm Ins - Team Member Hall of Fame 2024
This award honors achievements in surpassing annual targets in Life Insurance sales.
Timeline
Customer Sales and Service Expert
Peggy Biddison
02.2017 - Current
Server
La Hacienda Mexican Resaurant
09.2012 - 09.2017
No Degree - Psychology
Merced College
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