Overview
Work History
Education
Skills
Objective Statement
Technical Skills
Certification
Timeline
Generic

Jean Euripide Gisa

Toronto

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales & Data Executive

Africa Global Logistics Rwanda Ltd.
09.2022 - 05.2024
  • Bilingual Communication: Effectively communicated with clients in both English and French, ensuring clear and accurate understanding of service offerings and addressing inquiries, leading to increased client satisfaction.
  • Customer Education & Service Excellence: Provided clients with detailed information on services, addressing inquiries and offering solutions that contributed to a 20% increase in sales and a 12% profit margin within 12 months.
  • Data-Driven Decision Making: Generated and analyzed sales and performance reports, identifying key opportunities for growth, and making data-informed decisions that improved sales strategies and enhanced client experience.
  • Team Collaboration & Multitasking: Led a team in managing productivity, budgets, and costs, improving team efficiency by 10%, all while meeting performance goals and working collaboratively in a fast-paced environment.
  • Problem-Solving & Risk Management: Identified and addressed potential operational issues, such as delays and supply chain challenges, reducing negative impacts by 15% through proactive interventions, ensuring a smooth service experience for clients.
  • Client Relationship Management: Negotiated terms and service levels with clients and vendors, ensuring the successful closing of over $655,000 in sales and maintaining strong, long-term relationships that contributed to exceeding targets.

IT Support Specialist

3D Technologies Ltd
08.2021 - 09.2022
  • Used ticketing systems to manage and process support actions and requests as a third party contractor
  • Diagnosed and troubleshot hardware, software and networking issues.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Generated reports to track performance and analyze trends.

Education

PostGraduate degree - Information Systems Business Analysis

George Brown College
Toronto, ON
05.2025

Bachelor's Degree - Information Technology major in Network and Communication systems

Adventist University of Central Africa
04.2024

Skills

  • Business & Systems Analysis: Applied business process modeling and mapping to identify inefficiencies and propose solutions, ensuring alignment with stakeholder needs
  • Agile Methodology & SDLC: Hands-on experience in software development life cycle (SDLC) and Agile frameworks, supporting iterative project delivery and cross-functional collaboration
  • Data-Driven Problem Solving: Proficient in SQL for data extraction and analysis, enabling actionable insights to optimize business processes and decision-making
  • Stakeholder Engagement: Strong listening skills and customer needs assessment experience, ensuring clear communication between technical and non-technical teams
  • Process Improvement: Developed business analysis plans to streamline workflows, enhancing operational efficiency and project outcomes
  • Collaborative Mindset: Worked in team environments to translate business requirements into functional designs, balancing technical feasibility with user expectations
  • Adaptability & Learning Agility: Quick to grasp new systems and frameworks (digital fluency), with a passion for continuous growth in tech and sales

Objective Statement

Motivated Information systems Business analysis student at George Brown college seeking a Co-op/Internship opportunity at BMO to leverage foundational skills in data analysis, process optimization, and Agile methodologies. Passionate about solving strategic problems through analytical insights, improving operational efficiency, and contributing to technology-driven business solutions. Eager to apply classroom knowledge in a dynamic environment while learning from BMO’s programs in technology and BMO Academy to grow as a future business or IT professional

Technical Skills

  • MS Office & SQL
  • BPMN
  • Jira/Agile tools
  • Hubspot & Concerto (CRM)
  • Balsamiq & visio


Certification

  • DATA, DATA, DATA EVERYWHERE - Google, Coursera
  • INTERNATIONAL CYBER CONFLICTS - STATE UNIVERSITY OF NEWYORK, Coursera


Timeline

Sales & Data Executive

Africa Global Logistics Rwanda Ltd.
09.2022 - 05.2024

IT Support Specialist

3D Technologies Ltd
08.2021 - 09.2022

Bachelor's Degree - Information Technology major in Network and Communication systems

Adventist University of Central Africa

PostGraduate degree - Information Systems Business Analysis

George Brown College

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Jean Euripide Gisa