Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Jeanettia Lucas

Toronto

Summary

Experienced project management professional, Certified Scrum Master (CSM), and Ford Foundation International Fellow with over 16 years of project management,and process improvement, sponsorship knowledge and experience. Passionate about developing project management and process improvement concepts and processes. Excellent at building relationships, good interpersonal and analytical skills, with a proven history of successfully working with multiple cross-functional teams and various stakeholders.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Advisor, Sponsor Practice & Development – Policy Practice and Sponsorship

Metrolinx (MX)
02.2023 - Current
  • Working within the Policy Practice and Sponsorship office within the Planning and Design division, managed and delivered projects such as Sponsor Onboarding Guideline and Project List
  • Managed and delivered two major projects, such as Sponsor Onboarding Guideline and Project List, the guideline provides Sponsors with the necessary information and orientation pertaining all things Sponsorship. The Project List provides the department with an overview of the Sponsored focused projects currently underway and provides high level data synopsis of the sponsored related projects.
  • Created a data analysis of the Project List to illustrate the progress and shortfall of the sponsor related projects.
  • Supported key initiatives that led by the Practice team, to bring about process and continuous improvement within the department and division.

Project Management Office Analyst – Innovation & Sustainability Group

Toronto Transit Commission (TTC)
05.2022 - 02.2023
  • Worked within the Innovation & Sustainability Group’s Project Management Office (PMO), a group that is in the driving seat of the Renewable Energy Program and Procurement of Electrical and Hybrid Vehicles for the organization.
  • Managed Project Online (SharePoint) for the entire Group; the creation of project sites, provided access permissions, aligned with IT to coordinate, and troubleshoot the overall structure of Project Online (SharePoint) process and system and provide project teams and new team members training when and where required.
  • Led the Project Management Maturity Assessment process; assessing, evaluating, and guiding program/projects and teams to ensure that they adhere to the project management processes set out by the group and the organization. Presented to Senior management the overall assessment results of where program/projects are at regarding their project management maturity and where they need to be.
  • Guided and facilitated projects and teams to ensure that they have right project artifacts and that it aligns with the organizational project framework.
  • Developed a Monthly Vehicle Delivery Status update for Head of Vehicle Programs, analyzed and illustrated planned vs actual delivery data.
  • Coordinated the Group’s monthly update to the monthly public CEO report.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Supported the PMO Manager, Heads of department and project teams with continuous improvement initiatives (e.g., developing of templates/artifacts, updating of project processes) within the Group.

Project Analyst (Contractor)

Workplace Safety and Insurance Board (WSIB)
10.2021 - 05.2022
  • Independent consultant worked as Project Analyst on a Mainframe Application System migration to a Cloud Program in the IT Cluster, used waterfall and agile methodologies.
  • Updated and compiled monthly status reports (EMPO Governance Status Report, IT Governance status reports, etc.), ensuring actions are actioned, budgets are on track and quality is consistent.
  • Lead and prepared project documentation gathering and requirements for each Project Gate in accordance with Enterprise Project Management Office.
  • Gathered project artifacts to ensure project meets it milestones set out by the Project Scope of Work and ensuring it is meeting the acceptance criteria as per the milestone delivery.
  • Developed and updated of project schedules throughout the various stages of the program, by using Microsoft Project, collaborating with external teams based in Europe (Germany, UK, and Switzerland) and Vancouver and internal project team to ensure that there is alignment, awareness, and prioritization of project activities.
  • Scheduled and facilitated project related meetings with internal and external project stakeholders.
  • Documented and distributed meeting notes/minutes and following up on actions, risks, decisions, and issues using the project RAID Log.
  • Managed tasks and activities using Clickup an online project management tool to track and manage project tasks.

Project/Regulatory Affairs Coordinator

Toronto Hydro
03.2020 - 06.2021
  • Developed back-end process mapping, design and championed project management processes and continuous improvement using current technology to standardize regulatory applications initiatives and other strategic projects.
  • Developed, managed, and executed a Phased approached Electric Rate Application Retrospective Project. Created research questionnaires, collected, analyzed, and synthesized feedback and learnings from various internal and external (clients) stakeholders across the division. That will result in the development of the best practices Rate Applications Handbook to aid continuous improvement.
  • Led the overall coordination, consolidation, and tracking of an Annual Electric Rate Application project, liaised, and worked with a cross-functional teams consisting of 3 Business Units.
  • Built, managed, and tracked monthly departmental project status reports/presentations, project plans (MS Project), trackers, and work back schedules for executive and senior management review.
  • Supported Project Leads to coordinate, plan and track various departmental projects and deliverables and ensured projects completed on time.
  • Managed, tracked, and monitored a departmental KPI for over the span of 15 months and ensured it reached its target of 100% each month.
  • Acted as the departmental representative for rate applications and other relevant submissions, managed the communication interface with the Ontario Energy Board (regulator) and other external stakeholders (clients).
  • Developed an onboarding plan for new hires/team members this resulted in a better onboarding process.

Project Analyst – Strategic Operations

Mastercard Foundation
01.2019 - 03.2020
  • Co-led the creation and content development of an enterprise-wide Project Management Centre of Excellence (COE) for the Foundation. Developed and created project management artifacts (templates, tools, and processes) for the Foundation and created an enterprise-wide SharePoint Online (M365) site for the Project Management Centre of Excellence.
  • Responsible for mapping out and enhancing the grant-making process management by collaborating with internal teams to identify gaps and streamline process improvements that resulted in more effective and efficient processes.
  • Co-developed, managed and collaborated with other peers on a process redesign for two strategic projects to ensure its in alignment with the Foundation’s strategy.
  • Facilitated and participated post-process implementation evaluations and continuous process improvement sessions.
  • Created project and process documentation to enhance and/or streamline existing processes.
  • Conducted data analysis, metrics, and performance reporting (Excel) on improving the grant-making processes and other operational enhancements/opportunities for the Foundation and presented it to the Head of Operational Excellence.

Intermediate IT Project Control Officer

CIBC
03.2018 - 01.2019
  • Supported Project Managers with the overall project management of 2 software deployment (releases) projects; documented actions, flagged and escalated potential conflicts and risks and followed up where required. Made project recommendations to Project Managers and Senior Managers regarding project scope changes.
  • Managed project financials of over $ 4.2M CAD. Tracked and reconciled the project finances monthly to ensure the project stays within budget.
  • Facilitated and led the weekly ECIF Project Change process; responsible for triaging, monitoring, and controlling project changes that resulted in ensuring project changes are timely incorporated.
  • Coordinated the bank’s Enterprise Client Information Facility (ECIF) Program activities. Prepared, disseminated program status reports to relevant senior leaders and ensured information reported accurately.
  • Chaired and documented (action items) program status meetings and other project meetings and ensured all project artifacts kept up to date and in central repository.
  • Monitored and managed issues, risks, and actions through the project RAID log.
  • Participated in daily stand-ups and managed the Kanban board for an Agile production release.

Project Coordinator (Contractor)

Sanlam Group
05.2017 - 11.2017
  • Coordinated 3 IT infrastructure projects such as new business acquisitions (business migrations), server migrations, software application upgrades projects. Monitored timelines, flagged potential issues and risks, and made recommendations to Project Managers.
  • Monitored and managed monthly financial reports and vendor invoices for 3 IT projects.
  • Developed an IT PMO Onboarding Guide to orientate new staff members of the functions and responsibilities of the PMO this resulted in a greater onboarding process.

Project Coordinator

Petroleum Oil and Gas Corporation of South Africa (PetroSA)
04.2008 - 01.2016
  • Worked on 4 complex Oil and Gas projects and/or initiatives worth over $11 Billion USD. These projects consisted of a greenfield Oil Refinery project dubbed ‘Project Mtombo,’ an Asset Development Program consisting of a Liquid Feed, Gas-to-Wax, Gas-to-Power and other initiatives.
  • Worked and collaborated with consultants from different geographically dispersed regions (China, UK, USA, Germany, Norway).
  • Designed, implemented, and managed a monthly project cost reconciliation tracking sheet that resulted in accurately tracking and managing project budgets from $3.4 Million USD to $11 Billion USD.
  • Coordinated and facilitated project activities to ensure project management methodologies and principles adhered.
  • Supported the Program Manager with the creation, design, and execution of project documentation (Project Charter, Business Cases, etc.) for the various initiatives.
  • Assisted with project & departmental budget preparations and forecasts and assisted Project Controls with management of external contracts and contract status reporting.
  • Project management lead on a pilot Leadership Development Program for over 70 delegates with an external partner Duke University for the HR Division for 12 months. Provided HR with project management guidance.
  • Managed and maintained project schedules by using MS Project.

Education

Master of Science (MSc) in Project Management -

University of Lancaster
10.2011

Bachelor of Technology in Project Management -

Cape Peninsula University of Technology
Cape Town, Western Cape
12.2006

National Diploma in Public Administration -

Cape Peninsula University of Technology
Cape Town, Western Cape
12.2005

Skills

  • Project Scheduling/Planning
  • Microsoft Office Suite
  • Adobe Acrobat Pro
  • MS Project Professional
  • MS SharePoint
  • Microsoft 365
  • Business Process Improvement
  • Internal & External Stakeholder Management
  • Relationship building and management
  • Data Analytics
  • Training and mentoring

Certification

Certified Scrum Master (CSM)

Languages

English
Native or Bilingual
Afrikaans
Native or Bilingual

Timeline

Senior Advisor, Sponsor Practice & Development – Policy Practice and Sponsorship

Metrolinx (MX)
02.2023 - Current

Project Management Office Analyst – Innovation & Sustainability Group

Toronto Transit Commission (TTC)
05.2022 - 02.2023

Project Analyst (Contractor)

Workplace Safety and Insurance Board (WSIB)
10.2021 - 05.2022

Project/Regulatory Affairs Coordinator

Toronto Hydro
03.2020 - 06.2021

Project Analyst – Strategic Operations

Mastercard Foundation
01.2019 - 03.2020

Intermediate IT Project Control Officer

CIBC
03.2018 - 01.2019

Project Coordinator (Contractor)

Sanlam Group
05.2017 - 11.2017

Project Coordinator

Petroleum Oil and Gas Corporation of South Africa (PetroSA)
04.2008 - 01.2016

Master of Science (MSc) in Project Management -

University of Lancaster

Bachelor of Technology in Project Management -

Cape Peninsula University of Technology

National Diploma in Public Administration -

Cape Peninsula University of Technology

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Jeanettia Lucas