- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
Jeanette Holden
Toronto,ON
Summary
Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Overview
7
7
years of professional experience
Work History
Lodge Reservation Agent
Clayoquot Wilderness Lodge
01.2024 - 10.2024
- Curate Guest Experiences
- Seeking Opportunity to Upsell
- Book and manage all leisure Group Bookings
- Contribute to business meetings
- Agent Commission
- Responding to email queries
- Manage booking from high end guests and travel agents
- Seaplane bookings (private charters)
- Working with Revenue manager and marketing manager
- Training Guest services Team
- Handled reservations and answered questions from interested patrons for busy 21-Tent lodge
- Checked in average of 50 passengers per turnover
- Handled reservations and answered questions from interested patrons for busy 22- tent lodge
Support Reservation Agent, Guest Services Agent
Clayoquot Wilderness Lodge
04.2023 - 12.2023
- Making Reservations
- Reservation Payments
- Reservation Report
- Seaplane Bookings
- Boat Bookings
- Responding to email queries
- Booking Excursion and Spa appointments
- Private Charter Bookings
- Dietary Requirements
- Liaising with other Departments
- Inputting transfer invoices
- Liaising with Travel Agents
Dental Assistant/ Receptionist
Kangaroo Island Dental
08.2022 - 04.2023
- Sterilization Procedure
- Ordering
- Marketing
- Assist in updating and maintain client dental records
- Chair-side assisting
- Confidentiality
- Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
Project Officer
Kangaroo Island Business and Brand Alliance
07.2021 - 03.2023
- Reconciling accounts
- Accounts receivable and Payable
- Marketing
- Event Planning
- PA to the Executive Officer
- Minute taking
Reservation and Revenue Manager
Amora Hotel Riverwalk Melbourne
03.2020 - 03.2022
- Forecasting and tracking hotel revenue, calculate yield
- Generate revenue report
- Work with all revenue systems
- Create promotional plans
- Work closely with Conference and Sales Team
Front Office Manager
Kangaroo Island Wilderness Retreat
11.2019 - 03.2020
- Managed and train front office staff
- Ensured the front desk provides a professional and friendly service to guests
- Guest management
- Arranged staff schedule
- Acted as a liaison between the General Manager and the staff
- Compiled travel agent contracts
- Calculated yield
- Payroll
Group Sales Manager
Majestic Hotels Group
03.2019 - 11.2019
- Handled group enquiries efficiently and thoroughly
- Referred to the Strategic Group Rate document, submitted quotes, follow-ups
- Site inspection for potential clients
- Secured and coordinated group bookings, undertook preparations for group arrival
- Developed and maintained relationships with valued clients
- Ensured deposits and payments were received from group organizers
- Worked with the Functions Sales Executive
- Compiled month-end and quarterly reports
- Maintained cooperative relations with Adelaide venues
- Attended after hours business functions on behalf of the organisation
Guest Service Agent & Hotel Reservation Coordinator
Majestic Roof Garden Hotel
02.2018 - 03.2019
- Customer service (front desk and online correspondence)
- Reservations and room allocations
- Guest check-ins
- Group bookings (reservation)
- Room Service
- Concierge
- Booked tours for guests, handling guest requests
- Managed and booked requests from travel agents
- Responsible for training of new staff and upskilling of existing staff in systems and service skills
- Track KPI’s and prepare KPI reports
Education
No Degree - Events Management
Damelin
South Africa01-2013
Skills
- Customer Service
- Excellent customer services skills that ensure client satisfaction
- Friendly and articulate phone manner
- Prompt customer feedback, always looking for ways to better assist customers and ensure their experience was memorable
- Sales
- Ability to increase sales, maintain and grow a strong client base
- Find new business opportunities
- Actively promote, demonstrate and educate customers
- Meeting sales target
- Operations
- A desire to help people
- The ability to sell products and services
- Very good knowledge and application of retail processes and systems at assistant level
- Administrative skills
- Thorough and pay attention to details
- Making bookings and payments using computer systems
- Understanding and meeting customers’ needs
- Informing customers of changes
- Excellent communications skills and time management
- Achieve company vision
- Excellent leadership skills
- Anticipatory service
- General
- Thoughtful and logical problem solver
- Always thriving in an active and results-driven team environment, I am helpful, co-operates and value the work of others
- Phone etiquette
- Typing speed
- Hotel accommodations
- Record preparation
- Cost planning
- Customer engagement
- Work well in a fast-paced environment
- Critical thinker and problem solver
- Reservation software
Languages
Interests
Timeline
Lodge Reservation Agent
Clayoquot Wilderness Lodge
01.2024 - 10.2024
Support Reservation Agent, Guest Services Agent
Clayoquot Wilderness Lodge
04.2023 - 12.2023
Dental Assistant/ Receptionist
Kangaroo Island Dental
08.2022 - 04.2023
Project Officer
Kangaroo Island Business and Brand Alliance
07.2021 - 03.2023
Reservation and Revenue Manager
Amora Hotel Riverwalk Melbourne
03.2020 - 03.2022
Front Office Manager
Kangaroo Island Wilderness Retreat
11.2019 - 03.2020
Group Sales Manager
Majestic Hotels Group
03.2019 - 11.2019
Guest Service Agent & Hotel Reservation Coordinator
Majestic Roof Garden Hotel
02.2018 - 03.2019
No Degree - Events Management
Damelin
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