Jeanette Smith
Calgary,Canada
Summary
Experienced Insurance Adjuster with over 15 years of expertise in Accident Benefits and Bodily Injury. Results-driven, detail-oriented, and highly energetic professional with excellent communication and interpersonal skills. A team player who is a quick learner, adaptable, organized, and capable of working independently.
Seeking to transition into Administrative Assistant after developing skills in fast-paced insurance environment. Demonstrates strong abilities in communication and problem-solving, with knack for detailed analysis and decision-making. Ready to bring these transferrable skills to new role and drive positive outcomes.
Overview
17
17
years of professional experience
Work History
Senior Accident Benefits Adjuster
Intact Insurance
01.2023 - 02.2024
- Managed a caseload of 350 claimants
- Out of Province Claims
- Mentored new adjusters
- Responded to inquiries from various insurance lines and brokers
- Adjusted and resolved Bad Faith Claims
- Handled medical claims and fatalities, including entering medical information, finding coverage, and approving funding for treatments
- Set up Independent Medical Examinations (IMEs) as needed
- Coordinated with claimants, lawyers, healthcare practitioners, and other relevant parties
- Participated in ongoing training sessions to stay current on industry trends and best practices.
Senior Accident Benefits Adjuster
Allstate Insurance
02.2018 - 10.2022
- Achieved a closing ratio of more than 1:1
- Managed a caseload of over 150 claimants, ensuring no outstanding activities older than 7 days
- Trained and mentored new employees
- Handled medical claims and fatalities, with responsibilities similar to those at Intact Insurance
- Managed high caseloads effectively, prioritizing cases based on urgency and complexity while maintaining attention to detail.
Data Entry and Reception
Old Castle Building Envelope
03.2017 - 02.2018
- Greeted guests
- Accurately entered glass orders into the system
Casualty Examiner
Aviva Insurance
04.2012 - 03.2016
- Maintained a closing ratio of more than 1:1 with a caseload of over 200 claimants
- Mentored new employees
- Adjusted commercial and personal auto claims, including settling claims with lawyers and individuals
- Handled Statement of Claim files
- Managed Bodily Injury Claims, including entering legal and medical reports, attending Judicial Dispute Resolutions (JDRs) and mediations, and presenting files to the Suit Committee
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
Section B Analyst – Level 2
TD Insurance
08.2007 - 02.2012
- Ensured no outstanding activities older than 7 days
- Adjusted complex claims, including fatalities
- Managed Section B Claims, including bill payments, entering medical information, and coordinating with claimants and healthcare practitioners
Clerical/Accident Benefits Adjuster Trainee
Kingsway Insurance
09.2006 - 08.2007
- Promoted to Adjuster Trainee within 7 months of starting a career in insurance
- Adjusted taxi claims, including Total Disability
- Handled Section B Claims, including bill payments and entering medical information
- Set up taxi claims
- Managed filing and issued payments for analysts
- Performed general office duties and supervised clerical staff in the supervisor's absence
Education
Bodily Injury -
Canadian Insurance Institute
01.2008
Skills
- Guidewire
- Outlook
- Word
- Lotus Notes
- Assistplus
- AllDocs
- Excel
- Customer service and support
- Organizational skills
- Excellent communication
- Multitasking
- Workload prioritization
Languages
English
Full Professional
Timeline
Senior Accident Benefits Adjuster
Intact Insurance
01.2023 - 02.2024
Senior Accident Benefits Adjuster
Allstate Insurance
02.2018 - 10.2022
Data Entry and Reception
Old Castle Building Envelope
03.2017 - 02.2018
Casualty Examiner
Aviva Insurance
04.2012 - 03.2016
Section B Analyst – Level 2
TD Insurance
08.2007 - 02.2012
Clerical/Accident Benefits Adjuster Trainee
Kingsway Insurance
09.2006 - 08.2007
Bodily Injury -
Canadian Insurance Institute
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