Jeanette Sierra
San Bernardino
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Receptionist
Western Dental
12.2018 - Current
- Serve as the first point of contact for patients, providing exceptional customer service and a welcoming environment
- Efficiently manage a high volume of incoming calls, directing inquiries to the appropriate departments via a multi-line telephone system
- Schedule and confirm patient appointments, ensuring optimal coordination of dental office operations
- Verify insurance coverage, process payments, and handle billing inquiries with accuracy and professionalism
- Resolve patient concerns and inquiries by providing clear and courteous assistance
- Maintain office cleanliness and organization, ensuring a professional and comfortable environment for patients and staff
- Manage incoming and outgoing mail, packages, and courier deliveries to streamline office logistics
Optical Assistant
Freestone Optometrist
10.2016 - 07.2017
- Assisted with patient appointments by preparing charts, pre-authorizing insurance, and organizing necessary paperwork
- Performed autorefractions, lensometry, and tonometry as part of patient eye examinations
- Supported the optometrist during examinations, ensuring accurate documentation and processing of patient records
- Provided patients with guidance on eyewear selection and insurance-related inquiries
Warehouse Associate
Amazon Warehouse
10.2014 - 01.2016
- Collaborated with team members to meet daily operational targets and maintain efficiency
- Ensured proper organization and cleanliness of the backroom by removing debris and placing products in designated locations
- Assisted with order coordination, product selection, and preparation for shipping and distribution
Education
High School -
Milor High School
Rialto, CA10.2012
Skills
- Office Administration & Clerical Support
- Appointment Scheduling & Calendar Management
- Multi-Line Telephone System Operation
- Customer Service & Client Relations
- Insurance Verification & Billing Assistance
- Data Entry & Document Management
- Problem-Solving & Conflict Resolution
- Organizational & Time Management Skills
- Team Collaboration & Office Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Western Dental
12.2018 - Current
Optical Assistant
Freestone Optometrist
10.2016 - 07.2017
Warehouse Associate
Amazon Warehouse
10.2014 - 01.2016
High School -
Milor High School
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