Jeanette Schwarz
Vancouver,BC
Summary
I am seeking a dynamic role that will allow me to fully utilize and expand on the knowledge and experience I have accumulated throughout my dedicated studies and practicum as a Recreation Therapist in training. I am a natural communicator and collaborator, who strives to build human connections and, combined with my compassionate nature and strong work ethic, I strive to develop and deliver high-quality programs and to create a positive, meaningful impact on the lives of individuals with complex needs.
Overview
12
12
years of professional experience
Work History
Recreation Therapy Programming/Facilitator (Contract)
Wagner Hills Farm Society
Langley, BC
04.2022 - Current
- Played a key role in implementing and expanding the Recreation Therapy program.
- Developed and implemented innovative therapeutic activities and programs to address the diverse needs of residents.
- Conducted regular evaluations to assess the effectiveness of Recreation Therapy interventions and made adjustments as needed.
- Provided information to staff members on the principles and techniques of Recreation Therapy.
- Contributed to the growth and development of the Recreation Therapy department, enhancing the overall quality of care provided to residents.
- Introduced a collaborative approach in programming, leading to noticeable improvements in resident participation, engagement, and enthusiasm.
- Evaluated resident feedback to tailor therapy sessions, ensuring personalized care and improving overall satisfaction.
Recreation Therapy Practicum Student
Wagner Hills Farm Society
Langley, BC
01.2021 - 04.2022
- Completed two practicum placements and accumulated a total of 300+ hours of hands-on training experience.
- Conceptualized, planned, implemented, and facilitated Recreation Therapy sessions tailored to the needs of residents.
- Collaborated with interdisciplinary teams to integrate Recreation Therapy into the holistic treatment approach.
- Conducted assessments to identify residents' therapeutic needs and tracked progress through documentation and evaluations.
- Established rapport with residents, fostering a supportive and therapeutic environment conducive to recovery.
- Contributed to the growth and development of the Recreation Therapy department, enhancing the overall quality of care provided to residents.Introduced creative activities tailored to diverse needs, leading to noticeable gains in resident participation and morale.
- Cultivated a welcoming atmosphere through empathetic communication, promoting a sense of community and well-being.
Customer Service Agent
WestJet Airlines
Richmond, BC
02.2015 - 03.2020
- Responsible for helping guests have a positive experience getting through the airport and onto the aircraft safely, and dealing with challenges such as cancelled/late flights and unruly guests
- Treating every guest with respect and empathy, regardless of the circumstances.
- Empowered problem solving, with guest satisfaction being the #1 priority
- Standing and/or walking for long periods of time, with other physical tasks including, but not limited to, assisting guests requiring mobility assistance (such as wheelchairs) in all areas of the airport, and lifting/moving guest baggage, among many other tasks.
- Knowledge of, and communicating the various fees, regulations, and restrictions that are involved with air travel.
Lead Travel Coordinator
The Global Work & Travel Company
10.2013 - 02.2015
- Managing 100+ international traveler files simultaneously for over 50 various programs worldwide, including ESL and 'Voluntourism' placements for North American and UK clientele
- Working closely with our international offices in both Australia and the UK
- Coordinating trip specifics (relevant paperwork, travel, transfers, visa assistance, etc.)
- Knowledge of the ZOHO Software Program, and various online booking systems
- Acting liaison between the traveler, the projects overseas, and the Company, to meet requirements on all sides
- Managing incoming/outgoing calls from an international customer base
- Handling inquiries relating to account information, products and services, rates and policies
- Achieved and exceeded performance and sales goals
- Maintained updated records of all customer interactions
- Resolve complaints, and provide ongoing support to customers while overseas
- Maximized sales by generating repeat business through excellent customer service
Education
Bachelor's degree - Recreation Therapy
Douglas College
Coquitlam, BC12.2025
Recreation Therapy, Diploma
Douglas College
Coquitlam06-2023
Skills
- Communication
- Relationship Building
- Team Collaboration
- Client Assessment
- Program Development & Delivery
- Leadership & Facilitation
- Creative Thinking
- Problem Solving
- Quality Improvement
Accomplishments
Hill Family scholarship for outstanding academic performance (2022)
M.H. (Bill) Morfey Scholarship for outstanding academic performance (2021)
Achievements
- Took initiative in securing a practicum placement independently, demonstrating a proactive and resourceful approach.
- Established a new partnership for the college by initiating contact and fostering a collaborative relationship with Wagner Hills Farm Society, resulting in a mutually beneficial practicum opportunity and a valuable connection for the college community in 2021.
- Served as a class representative for the Student Union, facilitating communication between students and the Student Union/Faculty.
- Conducted a comprehensive project for Management Class focused on the recreation therapy field. Developed a detailed written proposal and delivered a persuasive verbal presentation advocating for the creation of a recreation therapist position within an agency (NACL). As a result, the agency promptly opened two positions in response to the proposal's recommendations in 2023.
Personal And Professional Development
- REACT (Recovery Education for Addiction & Complex Trauma), 2023
- Life Mastery Achievers Course, 2020
- The Science of Well-Being Course, Yale University (Online), 2019
Affiliations
Wagner Hills Farm Society (2022-2024)
Ronald MacDonald House (2018-2019)
String Magazine (2010-2013)
Salyulita, Mexico, School Playground Build (2012)
San Blas Mexico, Hurricane Relief (2004)
References
Available upon request.
Timeline
Recreation Therapy Programming/Facilitator (Contract)
Wagner Hills Farm Society
04.2022 - Current
Recreation Therapy Practicum Student
Wagner Hills Farm Society
01.2021 - 04.2022
Customer Service Agent
WestJet Airlines
02.2015 - 03.2020
Lead Travel Coordinator
The Global Work & Travel Company
10.2013 - 02.2015
Bachelor's degree - Recreation Therapy
Douglas College
Recreation Therapy, Diploma
Douglas College
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