Summary
Overview
Work History
Education
Skills
Timeline
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Jeanette Rollins

Huntington Beach

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Albertsons. Leveraged strong work ethic and exceptional customer service skills to increase repeat business and maintain high cleanliness standards. Excelled in food safety practices and inventory management, contributing significantly to team success and operational efficiency.

Overview

23
23
years of professional experience

Work History

Deli Customer Sevice

Albertsons
12.2020 - Current
  • Aided merchandising efforts by creating visually appealing displays of deli products that showcased variety and quality of offerings.
  • Adhered to company policies regarding food safety, sanitation, and customer service standards to maintain overall store quality.
  • Collaborated closely with bakery department to ensure availability of fresh bread for sandwiches and other deli offerings.
  • Assisted in training new hires on deli department procedures, equipment usage, and proper food handling techniques.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Managed inventory effectively, reducing waste and ensuring availability of popular items.
  • Increased repeat business by establishing personal rapport with regular customers.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
  • Executed daily opening and closing procedures, maintaining operational efficiency.
  • Enhanced dining experience by providing prompt, courteous service to customers.
  • Improved customer satisfaction with quick and accurate order taking.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Front End Courtesy Clerk

Stater Bros
06.2018 - 11.2018
  • Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
  • Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Restocked and organized merchandise in front lanes.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Contributed to positive customer interactions by remaining professional and patient while handling inquiries or complaints.
  • Facilitated smooth transitions between cashier shifts by replenishing supplies at stations as necessary throughout the day.
  • Demonstrated adaptability by assisting in various departments as needed, providing additional support during peak hours or staff shortages.
  • Assisted in maintaining store safety by promptly addressing spills or other hazards, keeping aisles clear for customer traffic.
  • Complied with all company policies and procedures related to health regulations, ensuring a safe shopping environment for customers at all times.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.25
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.25
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Assisted colleagues in completing various tasks as needed, contributing to a positive and collaborative team environment.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.

Sale Associate/Cashier Helper

Target
08.2004 - 01.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.

Sales Associate

Burlington Coat Factoy
09.2002 - 03.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Cashier

Pet Smart
08.2002 - 03.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

Marina High School
Huntington Beach, CA
06-1998

Skills

  • Workplace safety
  • Reliability and punctuality
  • Food preparation
  • Cleanliness standards
  • Sanitation procedures
  • Food safety practices
  • Slicing techniques
  • Strong work ethic
  • Customer service
  • Honesty and integrity
  • Cleaning and sanitizing

Timeline

Deli Customer Sevice

Albertsons
12.2020 - Current

Front End Courtesy Clerk

Stater Bros
06.2018 - 11.2018

Sale Associate/Cashier Helper

Target
08.2004 - 01.2005

Sales Associate

Burlington Coat Factoy
09.2002 - 03.2003

Cashier

Pet Smart
08.2002 - 03.2003

High School Diploma -

Marina High School

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Jeanette Rollins