JEANETTE RAFUSE

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Project Management
• Scheduled the installation of Westridge cabinets/Huntwood cabinets
• Managed a staff of 12-15 installers to ensure deadlines were met
• Tracked the construction of new houses in order to deliver the cabinets at the correct time for installation
• Took daily calls and inquiries from installers, builders and customers
• Completed weekly Installation Reports and Installer Retention Reports
• Shipping and Receiving/ Warehouse management.
• Scheduling service calls
• Supervisory
• Supervised, as a Delivery Operations Coordinator, the day to day work of up to 14 Service Technicians in the installation of propane tanks, appliances and lines, also, as a Team Leader with a call center, supervised 18-40 employees
• Ensured all compliance and regulatory provisions were maintained
• Communicated and monitored the implementation of new corporate policies and processes
• Coached and provided feedback to employees and if necessary utilized company disciplinary policies
• Dispatch
• Coordinated transportation for delivery of roofing shingles / materials/cabinets
• /Flooring of all types
• Coordinated forklift operators to load and unload trucks in a timely manner
• Ensured customer orders were shipped on time and reached destinations as requested
• Other Skills
• Manage customer service work scheduling in a profitable manner, while maintaining high customer service levels and satisfaction.
• Plan efficient deliveries using computerized routing and scheduling technology, resolve conflicts with routing and distribution demands.
• Call Center Management.