Accomplished Customer Service Representative with a proven track record at Transpro Freight Systems, excelling in client support and effective listening. Leveraged detail-oriented data management to enhance order accuracy by 20%. Adept at problem-solving, consistently improving customer satisfaction and operational efficiency. Skilled in EDI order processing and adept at fostering positive client relationships.
-Entering orders
-Tracing orders
- Accepting orders through EDI
- Calling customers with late shipments
- Booking appointments
- Health and Safety Committee
- Updating Insurance
- Tracing orders
- Entering orders
- Booking orders with the specific equipment needed
- Ocean and Air Waybills
- Sales
- Tracing Orders
- Calling customers with late shipments
- Packed the Drivers bags with all needed for their deliveries.
- Put returns away
- If a customer was missing product, We would would courier it to the customer
- Answering the phone
- Payroll
- Accounts Receivable
- Fuel Tax
- Driver's Log books
- Customs