Jeanette Morro
Caledon,ON
Summary
Detail-oriented professional with extensive experience in retail operations and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Cashier
Cheltenham General Store
Caledon, Ontario
09.2014 - Current
- Handled cash, credit, and digital payments with precision, ensuring secure and smooth transaction experiences.
- Processed customer transactions through point-of-sale system, ensuring accurate and timely service.
- Assisted customers with product inquiries, providing personalized recommendations to enhance satisfaction.
- Maintained organized and clean checkout area to enhance customer experience.
Cafe Attendant
Town of Caledon
Caledon, Ontario
12.2022 - 04.2023
- Prepared and served food and beverages, ensuring accuracy and quality to enhance customer satisfaction.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of cafe area, contributing to a welcoming environment for customers.
- Monitored inventory levels regularly and restocked supplies to ensure availability of products for customers.
Operations Support Coordinator
Region of Peel
Brampton, Ontario
06.2021 - 03.2023
- Coordinated operational workflows to enhance efficiency across multiple departments.
Guest Service Ambassador
WestJet Airlines
Calgary, Alberta
06.2017 - 07.2020
- Assisted passengers with check-in and boarding procedures.
- Responded to customer inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth operations.
- Handled luggage and special requests with attention to detail.
Education
Chartered Insurance Professional (CIP) - General Insurance
Insurance Institute of Ontario
10-2007
High School Diploma -
Thistletown Collegiate
Etobicoke, ON06-1982
Skills
- Customer service
- Cash handling
- Food preparation
- Attention to detail
- Time management
- Cleaning and sanitation
- Food safety
- Food storage
Certification
- SmartServe
- Food Handler Certificate
Timeline
Cafe Attendant
Town of Caledon
12.2022 - 04.2023
Operations Support Coordinator
Region of Peel
06.2021 - 03.2023
Guest Service Ambassador
WestJet Airlines
06.2017 - 07.2020
Customer Service Cashier
Cheltenham General Store
09.2014 - Current
Chartered Insurance Professional (CIP) - General Insurance
Insurance Institute of Ontario
High School Diploma -
Thistletown Collegiate