JEANETTE LAWRENCE
Red Deer,AB
Summary
I possess a strong ability to prioritize the needs of all clients, consistently demonstrating superior customer service skills in various industries. I excel in volatile environments, maintaining professionalism and compassion even in challenging situations. Thriving in fast-paced work environments, I operate with a high sense of urgency to ensure efficient and effective service delivery.
Overview
26
26
years of professional experience
Work History
Admissions Officer
Delmar College Of Hair And Esthetics
Red Deer, AB
01.2021 - Current
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Ensured compliance with federal regulations surrounding financial aid disbursement by staying up-to-date on relevant policies and procedures.
- Improved student retention rates by collaborating with faculty and staff to develop support services.
- Increased application numbers by developing and implementing targeted recruitment strategies.
Home Care Worker
Central Alberta Residence Society (CARS)
Red Deer, AB
01.2007 - Current
- Provide and coordinate individualized care and resources to people in the community with identified needs
- Assist with physiotherapy and other medical plans including administering medicines, and monitoring diet and exercise
- Maintain confidential client files, prepare and present reports as required
- Consult with family members and other supports to ensure that care is on-going and that all client needs are identified and met
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
Manager and Weight Loss Coach
Ewyn
Red Deer, AB
03.2019 - 01.2021
- Meet and exceed weekly and monthly targets
- Provide daily, weekly and monthly coaching for clients
- Assist manager with supervision of store employees
- Maintain confidential client files and personal information
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Sales Associate
Modern
Red Deer, AB
01.2014 - 01.2019
- Customer Service
- Organizing product
- Inventory
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Manager
Follicles Hair Design
01.2007 - 01.2010
- Successfully managed team of 5 employees
- Participated in effective conflict management / resolution between individuals and clients, with the goal of achieving the best possible outcome for both the organization and its customers
- Developed and implemented effective strategies to ensure a consistent level of customer service
Manager
Green Apple Hair Salon
01.1999 - 01.2007
- Effectively managed team of 22 employees
- Managed human resources, including appropriate recruitment, coaching, attendance management, scheduling, payroll, disciplinary processes, and dismissals
- Ensured that internal and external customer service excellence was supported as a priority
- Implemented appropriate strategies to improve customer and employee relations as needed
- Ordered and managed inventory with an eye to the organization's bottom line
- Demonstrated exemplary product knowledge
Education
Diploma - Human Resources
Donald School of Business
Red Deer, AB01.2018
Management Certificate
Donald School of Business Red Deer College
Red Deer, AB12.2017
Skills
- Excellent communication and people skills
- Time management
- Multi-tasking skills
- Optimal organizational skills
- Confidentiality
- Creativity and Innovation
- Public Speaking
- Cross-cultural understanding
- Recruiting
- Admissions management
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Native or Bilingual
Additional Information
I have a clean Drivers Abstract, Criminal Records Check and Vulnerable Sector Check
Timeline
Admissions Officer
Delmar College Of Hair And Esthetics
01.2021 - Current
Manager and Weight Loss Coach
Ewyn
03.2019 - 01.2021
Sales Associate
Modern
01.2014 - 01.2019
Home Care Worker
Central Alberta Residence Society (CARS)
01.2007 - Current
Manager
Follicles Hair Design
01.2007 - 01.2010
Manager
Green Apple Hair Salon
01.1999 - 01.2007
Diploma - Human Resources
Donald School of Business
Management Certificate
Donald School of Business Red Deer College