JEANETTE LAWRENCE
Red Deer,AB
Summary
I possess a strong ability to prioritize the needs of all clients, consistently demonstrating superior customer service skills in various industries. I excel in volatile environments, maintaining professionalism and compassion even in challenging situations. Thriving in fast-paced work environments, I operate with a high sense of urgency to ensure efficient and effective service delivery.
Overview
26
26
years of professional experience
Work History
Admissions Officer
Delmar College Of Hair And Esthetics
01.2021 - Current
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Ensured compliance with federal regulations surrounding financial aid disbursement by staying up-to-date on relevant policies and procedures.
- Improved student retention rates by collaborating with faculty and staff to develop support services.
- Increased application numbers by developing and implementing targeted recruitment strategies.
Home Care Worker
Central Alberta Residence Society (CARS)
01.2007 - Current
- Provide and coordinate individualized care and resources to people in the community with identified needs
- Assist with physiotherapy and other medical plans including administering medicines, and monitoring diet and exercise
- Maintain confidential client files, prepare and present reports as required
- Consult with family members and other supports to ensure that care is on-going and that all client needs are identified and met
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
Manager and Weight Loss Coach
Ewyn
03.2019 - 01.2021
- Meet and exceed weekly and monthly targets
- Provide daily, weekly and monthly coaching for clients
- Assist manager with supervision of store employees
- Maintain confidential client files and personal information
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Sales Associate
Modern
01.2014 - 01.2019
- Customer Service
- Organizing product
- Inventory
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Manager
Follicles Hair Design
01.2007 - 01.2010
- Successfully managed team of 5 employees
- Participated in effective conflict management / resolution between individuals and clients, with the goal of achieving the best possible outcome for both the organization and its customers
- Developed and implemented effective strategies to ensure a consistent level of customer service
Manager
Green Apple Hair Salon
01.1999 - 01.2007
- Effectively managed team of 22 employees
- Managed human resources, including appropriate recruitment, coaching, attendance management, scheduling, payroll, disciplinary processes, and dismissals
- Ensured that internal and external customer service excellence was supported as a priority
- Implemented appropriate strategies to improve customer and employee relations as needed
- Ordered and managed inventory with an eye to the organization's bottom line
- Demonstrated exemplary product knowledge
Education
Diploma - Human Resources
Donald School of Business
Red Deer, AB01.2018
Management Certificate
Donald School of Business Red Deer College
Red Deer, AB12.2017
Skills
- Excellent communication and people skills
- Time management
- Multi-tasking skills
- Optimal organizational skills
- Confidentiality
- Creativity and Innovation
- Public Speaking
- Cross-cultural understanding
- Recruiting
- Admissions management
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Native or Bilingual
Additional Information
I have a clean Drivers Abstract, Criminal Records Check and Vulnerable Sector Check
Timeline
Admissions Officer
Delmar College Of Hair And Esthetics
01.2021 - Current
Manager and Weight Loss Coach
Ewyn
03.2019 - 01.2021
Sales Associate
Modern
01.2014 - 01.2019
Home Care Worker
Central Alberta Residence Society (CARS)
01.2007 - Current
Manager
Follicles Hair Design
01.2007 - 01.2010
Manager
Green Apple Hair Salon
01.1999 - 01.2007
Diploma - Human Resources
Donald School of Business
Management Certificate
Donald School of Business Red Deer College
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