Jeanette Howard

SAM Specilist

Apotex Inc

Toronto, Ontario

11.1998 - 05.2025

Analyzed customer needs and recommended appropriate products or services.
Provided technical support for users experiencing difficulties with software applications.
Implemented process improvements to increase efficiency and reduce costs.
Provided technical support for customers in resolving complex issues.
Reviewed documents for accuracy prior to submission or publication.
Assisted in developing strategies to increase customer satisfaction levels.
Researched and analyzed customer feedback to identify areas of improvement.
Conducted regular meetings with staff to review progress and address any concerns.
Performed quality assurance testing on newly developed software applications.
Coordinated with other departments to ensure efficient workflow processes.
Maintained accurate records of customer interactions and feedback.
Developed and implemented specialized procedures for customer service operations.
Participated in ongoing training and compliance activities.
Identified needs of customers promptly and efficiently.
Set specific goals for projects to measure progress and evaluate end results.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Monitored operations and reviewed records and metrics to understand company performance.
Analyzed company's expenditures and developed financial models.
Assessed company operations for compliance with safety standards.
Audited company's legal documents to verify compliant policies and procedures.
Analyzed key performance indicators to identify effective strategies.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Maintained positive working relationship with fellow staff and management.
Oversaw quality control to identify inconsistencies and malfunctions.