Jeanette Hernandez
Chino,CA
Summary
Driven professional with a proven track record at Raining Ink Tattoo, adept in customer service and time management. Excelled in creating welcoming environments and efficiently resolving inquiries, boosting visitor satisfaction. Skilled in cash handling and scheduling, demonstrating exceptional verbal communication and problem-solving abilities. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Raining Ink Tattoo
06.2019 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Leasing Agent
L'Abri Management
03.2014 - 11.2018
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and going over lease agreements.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Education
High School Diploma -
Lynwood High School
Lynwood, CA06.2005
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Scheduling appointments
- Telephone Etiquette
- Problem-solving skills
- Verbal and written communications
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Receptionist
Raining Ink Tattoo
06.2019 - 09.2023
Leasing Agent
L'Abri Management
03.2014 - 11.2018
High School Diploma -
Lynwood High School
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